1 meilleure offre (help desk analyst, manitoba) (à pourvoir)

Service Desk Analyst
Exchange Technology Services Inc. —Winnipeg, MB
- Temps plein
- Azure
- Informatique
- Service à la clientèle
Postuler rapidement
il y a 5 jours

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Service Desk Analyst

Exchange Technology Services Inc.
Winnipeg, MB

Postuler rapidement

Détails du poste

Temps plein
Il y a 5 jours

Profil recherché

Azure
Informatique
Service à la clientèle
Microsoft Exchange
Windows
Microsoft Office
Esprit d'analyse
Baccalauréat
Matériel informatique
Virtualisation
Télécommunication
SharePoint
Soutien à la clientèle
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Active Directory
Centre d'assistance
Technologie de l'information

Description complète du poste

About Us:
Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.

KEY RESPONSIBILITIES

Managing incidents and service requests
Maintaining documentation
Communication with clients regularly
Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies
Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc)
Additional responsibilities as assigned.

QUALIFICATIONS
EDUCATION & EXPERIENCE

Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required
Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
Previous experience in a Customer Service or Helpdesk Environment is preferred

KNOWLEDGE, SKILLS & ABILITIES

Technical Support and Troubleshooting skills
Analytical skills with the ability to solve complex issues
Excellent customer support and customer service skills
Ability to work well in a team
A theoretical working knowledge of virtualization and remote application delivery services preferred
Strong ability to prioritize tasks and meet deadlines
Strong attention to detail and accuracy
Professional verbal and written communication skills
Experience in a fast-paced environment with multitasking responsibilities

WORKING CONDITIONS

Must be able to obtain and maintain a clear criminal record check
Physically able to perform all listed job duties
This role involves working in a variety of environments and includes regular interaction with staff and members of the public
On Call/Shiftwork as required to provide after-hour client support
Various shifts at a fast pace to meet service level requirements of our clients
Must be able to obtain and maintain a clear criminal record check
Physically able to perform all listed job duties

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.

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