20 meilleures offres (client success manager, markham, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Assurance Dentaire
Sales Executive
Swisspharme Inc —Scarborough, ON
- À partir de 85 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Logiciels de GRC/CRM
- Assurance Dentaire
- Assurance Vision
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Customer Success Manager
Confidential —Scarborough, ON
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Espagnol
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Operations Manager
TP Canada —Toronto, ON
- 52 000 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Capacités de présentation
- Assurance Dentaire
Email Content Strategist / Copywriter - Ontario, CA
Arcady Media Inc. —Toronto, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Compétences rédactionnelles
- En présentiel
- Marketing
- Congés payés
Postuler rapidement
il y a 8 jours
Sales Trainer
TP Canada —Toronto, ON
- Temps plein
- Vente
- Parler en public
- Anglais
- Assurance Dentaire
Director of Operations
MTLI Group of Companies —Markham, ON
- De 130 387,00 $ à 165 391,11 $ par an
- Temps plein
- Travail hybride
- Systèmes PGI
- Déplacements à prévoir
- Leadership
- Plan d'actionnariat des employés
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Manager, Sales and Leasing
SmartCentres —Vaughan, ON
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Vente
- Marketing
- Esprit d'analyse
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il y a 9 jours
Operations Manager
Activo Inc. —Markham, ON
- De 85 000 $ à 110 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Assurance Dentaire
Postuler rapidement
Strategic Account Manager
MTFX INC —Toronto, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Oracle
- Vente
- Systèmes PGI
Postuler rapidement
District Manager
Danier —Concord, ON
- À partir de 90 000 $ par an
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
il y a 1 jour
Elevated Support Senior Specialist
TP Canada —Toronto, ON
- 21 $ de l’heure
- Fins de semaine au besoin
- Logiciels de GRC/CRM
- Hospitalité
- Google Suite
- Assurance Dentaire
Key Account Manager, Multi-Residential
QMC Metering Solutions —North York, ON
- De 70 000 $ à 110 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Account Manager
WeVend —North York, ON
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Salesforce
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
Assistant Shopper Marketing Manager - GTA
Encore Market Engagement —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Vente
- Gestion de projet
- Capacités de présentation
Family Success Manager 家庭支持顾问
InGenius Prep —Toronto, ON
- De 55 000 $ à 70 000 $ par an
- Temps plein
- Anglais
- Gestion de projet
- Baccalauréat
Postuler rapidement
Condominium Manager
FirstService Residential —Markham, ON
- De 75 000 $ à 90 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
Account Executive, Business Sales - Vaughan
OSL Direct Services —Vaughan, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Salesforce
- Assurance Dentaire
- Heures d’arrivée et de départ flexibles
Social Media Manager
HOMESHOWOFF INC —Concord, ON
- De 47 833,33 $ à 71 058,80 $ par an
- Temps partiel
- Gestion des réseaux sociaux
- Recherche
- En présentiel
- Congés payés
- Travail à domicile
Postuler rapidement
Sales Representative
The Kingbridge Centre —King City, ON
- De 60 000 $ à 70 000 $ par an
- Fins de semaine au besoin
- Logiciels de GRC/CRM
- Microsoft Excel
- Vente
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : client success manager (markham, on)

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Operations Supervisor

TP Canada -
Toronto, ON

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Détails du poste

Temps plein
47 000 $ par an

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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client success manager emplois - markham, on

Operations Supervisor

Sales Executive

Customer Success Manager

Operations Manager

Email Content Strategist / Copywriter - Ontario, CA

Sales Trainer

Director of Operations

Manager, Sales and Leasing

Operations Manager

Strategic Account Manager

District Manager

Elevated Support Senior Specialist

Key Account Manager, Multi-Residential

Account Manager

Assistant Shopper Marketing Manager - GTA

Family Success Manager 家庭支持顾问

Condominium Manager

Account Executive, Business Sales - Vaughan

Social Media Manager

Sales Representative

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : client success manager (markham, on)

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