WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
Base Salary: CAD $74,269.00 - 109,341.00
We are seeking a Senior Operating Model and Continuous Improvement Consultant to play a critical leadership role in reimagining our enterprise operating model for the future, with a strong focus on AI-enabled transformation. This role will partner closely with our AI, Technology, and Business teams to fundamentally redesign how work gets done—leveraging automation, advanced analytics, and emerging AI capabilities. The mandate is not incremental improvement, but end-to-end process reinvention, anchored in customer-centric value creation and aligned to our 2030 strategic ambitions. This is a highly visible role requiring a combination of process excellence, strategic thinking, and innovation, with the opportunity to shape how the organization operates in the future. This role reports to Manager, Continous improvement.
KEY RESPONSIBILITIES
- Current and Future-State Process & Operating Model Design: Lead the end-to-end redesign of core business processes, moving beyond traditional optimization to reimagine workflows for an AI-enabled future; define and design future-state operating models that integrate AI, automation, and digital capabilities; and translate strategic priorities into scalable, sustainable process frameworks aligned to 2030 targets.
- AI-Enabled Transformation: In reviewing current and future state mapping, identify process automation and AI opportunities. Partner with AI and Data teams to embed AI into business processes, identifying high-impact use cases across the value chain; reimagine roles, decision points, and workflows to fully leverage human + machine collaboration; and ensure process designs maximize efficiency, quality, and user experience through intelligent automation.
- Value Stream Mapping & Customer-Centric Design: Lead value stream/journey mapping initiatives with a strong focus on the end-user/customer experience; identify opportunities to eliminate waste, reduce cycle time, and enhance value delivery; and shift the organization from functional optimization to end-to-end value optimization.
- Enterprise Continuous Improvement Leadership: Act as a senior leader within Continuous Improvement, setting direction and raising the bar on process excellence; introduce modern methodologies that integrate Lean principles with digital and AI capabilities; and drive adoption of standardized process frameworks, governance, and measurement.
- Strategic Influence & Stakeholder Engagement: Partner with senior leaders across the organization to shape transformation priorities and roadmaps; influence without authority, building alignment across business, technology, and AI teams; and provide clear, executive-level insights and recommendations on transformation opportunities and risks.
- Delivery of reimagined, AI-enabled processes that materially improve efficiency, experience, and outcomes
- Establishment of future-ready operating models aligned to strategic and financial targets
- Measurable progress against 2030 transformation and performance goals
- Increased adoption of AI-driven ways of working across the organization
WHO WE'RE LOOKING FOR
The ideal candidate will bring the following qualifications and experience:
- 8–12+ years of experience in process engineering and continuous improvement in order to be able to work independently on assigned projects
- Must have proficiency in mapping tools such as Visio and Miro
- Experience with data visualization tools such as Power Bi and automation tools such as UiPath and Power Automate
- Proven track record of leading end-to-end process redesign in complex organizations
- Experience working on or alongside AI, automation, or digital transformation initiatives
- Deep expertise in value stream mapping, Lean, and process design methodologies
- Strong ability to translate strategy into practical, executable operating models
- Exceptional stakeholder management and executive communication skills
- Future-focused thinker – challenges the status quo and reimagines how work should be done
- Customer-first mindset – designs processes with the end user at the center
- Enterprise perspective – optimizes across value streams, not silos
- Influencer and integrator – brings together business, technology, and AI capabilities
- Outcome-oriented – relentlessly focused on delivering measurable impact
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
