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Field Services Manager

Aecon Group -
Lachine, QC

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Détails du poste

Profil recherché

Français
Vente
Service à la clientèle
Coaching
Anglais
Gestion du rendement
Leadership en amélioration de la qualité
Gestion d'équipe
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Télécommunication
Formation et développement
Interaction avec les clients
Coordination d'équipe

Description complète du poste

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It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To do so would be contrary to our business conduct guidelines and ethical practices. We also do not extend formal offers of employment or execute employment agreements through social media or social chat platforms.

We take this matter extremely seriously and are working with the appropriate authorities to shut down such fraudulent schemes. Please remain vigilant on this matter and report any suspicious outreach to your local authorities and email any concerns to [email protected]

Date: Aug 18, 2026

Location:
Lachine, Quebec, CA

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Operating Sector: Telecommunications
Position Title: Field Services Manager

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:
Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.

Aecon Technical Solutions Inc. employs highly trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional, or hospitality environments, ATSI is well suited to assist clients with their telecom installation needs.

Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.

What You'll Do Here:
Lead, coach, and support a team of operational professionals and field partners across Quebec, fostering a high-performance, customer-focused culture.
Serve as the primary point of contact between ATSI, clients, and internal leadership teams, ensuring effective communication, collaboration, and alignment of business objectives.
Build and maintain strong relationships with stakeholders, clients, and customers.
Drive operational excellence by monitoring service delivery, quality standards, and customer experience outcomes across all assigned territories.
Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
Review and analyze key performance indicators (KPIs) and SLA metrics, including customer satisfaction, completion rates, repeat visits, productivity, and sales performance, implementing action plans for continuous improvement.
Ensure partner teams receive the training, tools, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
Lead the implementation and execution of operational and sales initiatives, ensuring consistent adoption and accountability across the region.

What You Bring to the Team:
Previous experience leading, coaching, and developing teams in a field operations, telecommunications, service delivery, or related environment is an asset.
Experience using performance metrics and reporting to drive accountability and continuous improvement.
Strong customer-service orientation with proven problem-solving and decision-making abilities.
Proven ability to manage multiple priorities independently in a fast-paced environment.
Ability to travel throughout Quebec as required.
French fluency is required; intermediate English proficiency is preferred.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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