1 meilleure offre (front desk manager, millbrook, ns) (à pourvoir)

Front Office Supervisor
Super 8 Truro —Millbrook, NS
- De 20 $ à 21 $ de l’heure
- Temps plein
- Hôtel
- Caisse
- Gestion d'équipe
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Front Office Supervisor

Super 8 Truro -
Millbrook, NS

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Détails du poste

Permanent | Temps plein
De 20 $ à 21 $ de l’heure

Profil recherché

Comptes débiteurs
Expérience en hôtellerie et hébergement
Coaching
Gestion des équipes
Traitement des plaintes
Caisse
Gestion d'équipe
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Réception
Gestion de trésorerie
Traitement des comptes clients
Appels sortants
Gestion de bureau
Service aux visiteurs
Registres
OPERA
Vente suggestive
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Interaction avec les clients

Description complète du poste

1.Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanor at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the Opera PMS system, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Take a full responsibility of Account Receivables.

16. Maintain all LNRs and corporate accounts efficiently.

17. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

18. Performs other duties as assigned, requested or deemed necessary by management.

19. Ensure Front office log book and hotel log book is always updated and actioned upon.

20. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or GM.

21. Participate in hotel committees and task force assignments.

22. Assist all departments in servicing the guests during high volume periods.

23. Takes responsibility in the absence of the General Manager.

24. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

25. ONE YEAR OF HOTEL EXPERIENCE IS MANDATORY.

Job Types: Permanent, Full-time

Pay: $20.00-$21.00 per hour

Experience:

customer service: 1 year (preferred)

Work Location: In person

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Front Office Supervisor

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