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Sales Delivery Operations Associate Manager

Accenture -
Mississauga, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 74 000 $ à 124 000 $ par an

Profil recherché

Microsoft Powerpoint
Google Suite
Google Docs
Microsoft Excel
Gestion des opérations
Vente
Microsoft Office
Tableau
Ventes internes
Esprit d'analyse
Capacités de présentation
Baccalauréat
Marketing digital
Leadership
Compétences en communication
Analytique

Description complète du poste

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics.

You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary.

Scope of the Role

Full ownership of a single large-scale sales or client operations program within a defined geography
Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery
Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR
Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives
Responsibility for governance, risk management, and operational continuity

Key Responsibilities

Performance Management

Own total program performance against sales targets, client success measures, SLAs, and KPIs
Establish and run effective governance forums, performance reviews, and business rhythms to drive results
Identify performance gaps and lead corrective action plans using data driven- insights

Client and Stakeholder Engagement

Lead ongoing client and internal stakeholder engagement
Drive optimization of go-to-market strategies and execution models
Set, calibrate, and manage goal achievement expectations
Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time

Operational Deliverables

Produce regular operational and executive level- performance reports with insights and optimization recommendations
Ensure accuracy and timeliness of forecasting, reporting, and operational metrics
Maintain accountability for financial processes including invoicing coordination and budget alignment

People Leadership

Provide career counseling and performance coaching to Sales Managers
Ensure appropriate staffing models, enablement, and support structures are in place to meet program goals
Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets

Employee Engagement & Culture

Drive employee engagement, retention, and performance through strong leadership and clear accountability
Partner with HR to execute people programs, talent planning, and succession strategies
Enforce client policies related to performance management, conduct, and workplace standards

Basic Qualifications:

Minimum of 4 years of experience in operations management, sales leadership, or business operations
Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms

Preferred Qualifications

Bachelor’s degree
Minimum of 2 years of experience managing large-scale operations
Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations
Digital Inside Sales experience
Digital marketing knowledge and familiarity with performance based- advertising or sales environments
Strong client and stakeholder relationship management skills
Proven experience managing, coaching, and developing people leaders
Strong analytical mindset with the ability to make data driven- decisions and translate insights into action
Excellent communication and presentation skills suitable for executive level- audiences
Highly organized with exceptional attention to detail
Deadline driven, results oriented, and comfortable operating in fast paced- environments
Self-starter- mentality with the ability to drive operational improvements and implement new initiatives

This is a hybrid role.

Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario $74,000 to $124,000

Postuler dès maintenant

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