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Manager, Annual Giving & Digital Fundraising

Kids Help Phone -
Toronto, ON

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Détails du poste

Temps plein
De 80 100 $ à 92 100 $ par an
Il y a 6 jours

Profil recherché

Logiciels de GRC/CRM
Marketing par courriel
Raiser's Edge
Marketing
Études postsecondaires
Microsoft Office
Esprit d'analyse
Expérience en supervision
Communication
Google Analytics
Leadership
Compétences en communication
Marketing
Gestion du temps

Description complète du poste

Job title

Manager, Annual Giving & Digital Fundraising

Department

Community Giving & Operations

Reports to

Director, Annual Giving & Operations

Salary range

$ 80,100 - $92,100

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

Tuesday July 7, 2026

The opportunity

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)?

Kids Help Phone Foundation is seeking a Manager, Annual Giving & Digital Fundraising to help inspire generosity and raise funds across Canada to deliver on KHP’s promise to youth.

The Manager, Annual Giving & Digital Fundraising leads Kids Help Phone’s annual giving program with a strong emphasis on digital fundraising growth. This role is responsible for managing a portfolio of more than $3 million and ensuring the program remains on track to achieve its strong growth goals as part of the KHP 2030 plan. The role develops donor-centred strategies across digital channels, supported by direct mail, monthly giving, telemarketing, and tribute giving, to grow revenue, strengthen retention, and expand donor engagement. The Manager oversees campaign execution, monitors results against revenue and expense targets, and is accountable for achieving annual fundraising goals. Working closely with internal teams and external partners, this role also provides leadership to supporting staff and helps advance Kids Help Phone’s mission through effective, data-informed fundraising. It’ll take courage, collaboration, innovation, resilience and trust.

If you’re interested in giving more young people’s feelings a place to go with KHP Foundation, you can explore this opportunity today.

The responsibilities

Drive Digital Fundraising Growth: Lead digital fundraising growth across email, online campaigns, SMS, peer-to-peer, paid media, and emerging platforms. Use testing and optimization to improve acquisition, retention, and revenue.
Lead Multi-Channel Strategy: Support the development of the annual giving strategy across digital, direct mail, monthly giving, telemarketing, and tribute giving.
Lead Campaign Planning and Execution: Plan and deliver annual giving campaigns from brief to launch. Oversee messaging, creative, segmentation, timelines, and execution to ensure campaigns are effective and delivered on schedule.
Manage Budget and Performance Targets: Manage the annual giving budget, revenue forecasts, and performance targets. Track results and optimize plans as needed to meet goals.
Lead Analysis and Reporting: Analyze campaign results and trends to identify insights and improve future performance. Prepare clear reports and recommendations for leadership.
Strengthen Donor Engagement and Stewardship: Support the systems and communications that steward and cultivate annual giving audiences at scale. Ensure donor journeys and touchpoints are timely, coordinated, and donor centred.
Provide Team Leadership and Collaboration: Supervise and coach 3 staff, set clear expectations, priorities and develop a collaborative, high-performing team environment.
Manage Vendors and Key Partners: Oversee and build relationships with external vendors and partners to ensure strong delivery, clear communication, and value for investment.
Audience Segmentation & Campaign Optimization: Own audience and segmentation matrices, partnering with Operations team and external vendors to ensure data-driven targeting approaches, rigorous testing strategies, accurate audience selection, optimized list strategy, and donor record integrity to maximize campaign performance.
In partnership with Director, Annual Giving & Operations, lead the digital fundraising strategy to increase individual giving revenue through online donor renewal and retention, acquiring, converting or upgrading monthly donors, and new donor recruitment
Work with the broader team to ensure that all digital fundraising efforts are fully integrated across Events and Stewardship teams. Ensure messaging and experiences are cohesive, brand-aligned, and impactful across all donor touchpoints
Provide support and expertise to the planning and execution of the digital fundraising component of BMO Walk so Kids can Talk.

The qualifications

Fundraising Experience: 5+ years of progressive fundraising experience, including multi-channel direct response across digital, direct mail, and telemarketing. Proven success in developing and delivering mass fundraising strategies.
Education: Postsecondary degree or diploma in fundraising, marketing, communications, or a related field, or an equivalent combination of education and experience.
Strategic and Analytical Strength: Strong strategic thinking and analytical skills, with the ability to set priorities, build plans, manage budgets, and use data to guide decisions.
Leadership and Collaboration: Experience leading projects, supervising staff or volunteers, and working effectively with colleagues, vendors, and stakeholders.
Donor-Centred Approach: Strong judgement and a service-oriented approach to donor communications and experience.
Project and Time Management: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Innovation and Initiative: Proactive, adaptable, and comfortable testing new ideas to improve results.
Technical Proficiency: Expertise in Microsoft Office and fundraising CRM systems such as Raiser’s Edge NXT. Strong experience with email marketing tools, online donation platforms, Google Analytics, paid advertising and skilled in campaign segmentation, automation, website landing page development, A/B testing
Compliance and Screening: Ability to meet organizational screening requirements, including a Vulnerable Sector Check and Police Reference Check before start.
Additional Strengths: Strong written and verbal communication skills, sound judgement, and a commitment to data-informed fundraising and Kids Help Phone’s mission.

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP Foundation.

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP Foundation

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhoneFoundation.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feelings.

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Benefits at KHP Foundation may include:

Hybrid work model
Comprehensive employee benefits program
Emergency travel assistance
CAAT Pension Plan
Wellness programs
Recognition awards
Employee and Family Assistance Program (EFAP)

Candidate verification

KHP Foundation will ask the successful candidate for this opportunity to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP Foundation cares about your privacy. We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP Foundation’s privacy policy or contact us using our general form.

Message to agencies

KHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP Foundation won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP Foundation is deemed gratuitous. KHP Foundation won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

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