Team: Operations
Reports To: Senior Vice President, Operations
Location: Toronto (4 days Onsite, 1 Day Remote)
Employment Type: Permanent Full-Time
About 123Dentist
At 123Dentist, we’re redefining the future of dental care across Canada by empowering clinics with innovative technology, operational excellence, and data-driven decision-making. As one of Canada’s largest and fastest-growing dental networks, we are focused on creating exceptional experiences for both our patients and our clinic partners.
About the Role
This is not a traditional operations leadership role.
As Vice President, Central Operations & Strategic Initiatives, you will lead enterprise-wide operational strategy and transformation across our national network of clinics. Sitting at the intersection of operations, workforce strategy, analytics, and innovation, you will partner closely with executive leadership to drive scalable growth, operational consistency, and continuous improvement across the organization.
You’ll oversee key operational pillars including labour management, operational excellence, patient experience, operational analytics, and digital transformation initiatives. This role requires a leader who can balance strategy with execution, someone who can see the bigger picture while also driving meaningful operational outcomes across a complex, multi-site environment.
Your work will help answer some of the organization’s most critical operational questions:
How do we scale effectively? Where can we improve efficiency? How do we create a more consistent and exceptional patient experience across the network?
If you’re a strategic operator who thrives in fast-paced, growth-oriented environments and enjoys building scalable systems, leading transformation, and influencing enterprise-wide decisions, this role is built for you.
What You’ll Do
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Lead the development and execution of enterprise operational strategies aligned with organizational growth objectives
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Drive operational excellence initiatives across clinic operations, labour optimization, patient experience, and workforce effectiveness
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Partner with executive leadership to support organizational transformation, strategic planning, and operational scalability
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Oversee operational integration initiatives related to acquisitions, clinic transitions, and network standardization
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Build and implement scalable operational frameworks, SOPs, governance models, and performance standards across the clinical network
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Drive operational analytics and KPI reporting to identify trends, risks, and opportunities for performance improvement
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Partner with Finance, HR, IT, Marketing, Clinical Development, and field operations teams to execute enterprise-wide initiatives
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Lead workforce optimization and labour management strategies, including scheduling effectiveness and clinic productivity initiatives
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Champion digital transformation initiatives including workflow automation, operational systems optimization, and AI-enabled operational capabilities
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Support underperforming clinics through structured operational improvement and turnaround strategies
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Develop executive-level presentations, operational insights, and strategic recommendations for senior leadership and key stakeholders
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Lead and mentor a high-performing Central Operations team while fostering a culture of accountability, innovation, and continuous improvement
What You Bring
Education & Experience
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10+ years of progressive leadership experience within multi-site healthcare, retail, franchise, or service-based operations environments
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Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; MBA is considered an asset
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Proven experience leading large-scale operational strategy, organizational transformation, and change management initiatives
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Strong financial and operational acumen with experience managing budgets, driving efficiency initiatives, and improving operational performance
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Experience supporting acquisition integration, operational scaling, and multi-site workforce optimization
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Strong understanding of operational analytics, workforce planning, clinic performance optimization, and customer/patient experience management
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Exposure to operational technologies, workflow automation, digital transformation initiatives, and AI-enabled tools is considered an asset
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Ability to travel occasionally across Canada (approximately 10%)
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Bilingualism (English/French) is considered an asset
Leadership & Strategic Mindset
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You think strategically but execute operationally—you know how to turn vision into measurable outcomes
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You’re comfortable navigating complexity and leading through change in fast-paced, evolving environments
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You know how to build alignment across teams and influence senior stakeholders without direct authority
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You use data and operational insights to drive decisions, improve performance, and challenge assumptions
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You are highly collaborative, people-focused, and capable of building trust across all levels of the organization
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You bring a continuous improvement mindset and are always looking for ways to scale smarter and operate more effectively
Why Join 123Dentist?
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Lead enterprise-level operational strategy within one of Canada’s largest dental networks
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Partner directly with executive leadership on high-impact strategic initiatives
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Drive transformation and operational innovation at scale
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Help shape the future of patient and clinic partner experience across the organization
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Join a collaborative, fast-growing organization that values leadership, accountability, and continuous improvement
