Discover
The Opportunity
Moncton, NB
Insurance
Experienced
Full-time
$70,000 - $85,000 / year
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
As a Case Manager, you will play a key role in supporting employees during periods of disability leave. You will be responsible for the adjudication and ongoing management of disability claims, with a strong focus on facilitating timely and sustainable return-to-work outcomes.
This role includes full case management responsibility for Short-Term Disability (STD) and Long-Term Disability (LTD) claims, including the assessment of medical, occupational, and psychosocial factors, the implementation of targeted interventions, and collaboration with key stakeholders.
In addition, you will be responsible for the adjudication (assessment and decision-making) of claims related to Life Insurance, Accidental Death & Dismemberment (AD&D), Waiver of Premium, and Critical Illness (CI), ensuring decisions are aligned with contractual provisions and company standards.
What you'll do
Responsibilities
Manage Short-Term and Long-Term Disability (STD/LTD) claims from initial assessment through to resolution
Communicate regularly with employees, managers, and stakeholders to support case progression and return-to-work planning
Assess medical, occupational, psychosocial and other relevant factors impacting recovery and return to work
Identify barriers and implement appropriate interventions to support timely, sustainable return-to-work outcomes
Support return-to-work plans, including modified duties or graduated schedules
Assess and adjudicate Life, AD&D, Waiver of Premium, and Critical Illness claims in line with policy provisions
Review medical and supporting documentation to determine eligibility and entitlement
Communicate claim decisions clearly and maintain accurate documentation
Maintain strong customer service while meeting quality standards and timelines
Contribute to special projects or other duties as needed
What you'll need
Qualifications
Bilingual (English and French) with strong verbal and written communication skills
University degree in Health Sciences or a related field (or equivalent disability management experience)
Minimum 3 years' experience in disability case management or a similar role
Strong knowledge of disability insurance and contract interpretation
Solid analytical skills with the ability to make sound decisions and exercise good judgment
Ability to manage competing priorities and meet deadlines in a fast-paced environment
Strong interpersonal skills, with a high level of professionalism, empathy, and diplomacy
Self-motivated, organized, and able to work both independently and collaboratively
Detail-oriented with a focus on quality and compliance
If this opportunity aligns with your career goals, we encourage you to apply by July 5, 2026.
A little bit about us
Assumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its community's development
Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing
[email protected]
Are you interested?
Work With Us
The chance to be part of a dynamic, high-performing team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
Training and development opportunities;
A comprehensive benefits package including a competitive salary, bonus, pension and benefits;
A dynamic location in downtown Moncton;
A paid volunteer day;
Time off to care for family members and pets.
