2 meilleures offres (it analyst, moncton, nb) (à pourvoir)

Distribution Center Support Analyst - Temporary
BFG Enterprise Services —Moncton, NB
- De 25 $ à 28 $ de l’heure
- Heures supplémentaires
- Service à la clientèle
- Windows
- Microsoft Office
Postuler rapidement
il y a 4 jours
Senior Finance Process & Systems Analyst (Manufacturing Accounting)
Cavendish Farms —Dieppe, NB
- De 60 000 $ à 85 000 $ par an
- Temps plein
- Systèmes PGI
- Finance
- Esprit d'analyse
il y a 5 jours

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Distribution Center Support Analyst - Temporary

BFG Enterprise Services -
Moncton, NB

Postuler rapidement

Détails du poste

Contrat à durée déterminée
De 25 $ à 28 $ de l’heure
Il y a 4 jours

Profil recherché

Utilisation de systèmes de gestion de l'apprentissage (LMS)
Soutien bureautique
Gestion des incidents
Gestion des fournisseurs
Service à la clientèle
SAP
Amélioration des processus
Windows
Microsoft Office
Gestion du changement
VoIP
Matériel informatique
Orientation axée sur le service à la clientèle
Gestion des relations avec les fournisseurs
Nettoyage
Service Now
Essai de logiciels
Système téléphonique VoIP
Entretien électrique
Plateforme d'apprentissage en ligne
Diplôme d'études collégiales (hors Québec)
Gestion des comptes
Procédures opératoires normalisées (PON)
Compétences en communication
Coordination d'équipe
CompTIA A+
Appareils mobiles
Technologie de l'information

Description complète du poste

Role: The Distribution Centre (DC) Support Analyst is responsible for providing technical support for hardware, Microsoft applications, telephone systems, and Warehouse Management Systems (WMS) within the Distribution Centre.

This is a three-month temporary contract with the possibility of extension.

Key Support Areas:

Supply chain applications support (WMS/LM/SAP)
Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)
Desk side support for Microsoft office, applications, and mobility devices
Telephone (VoIP) Support
Escalation of issues to other departments when necessary to ensure timely service and support
Vendor management and coordination as required
Knowledge base updates for team members and National Support Centre to reference
Communications to Loblaw staff and management on an ongoing regular basis.

Responsibilities:

Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.
Be the subject matter expert services for questions about the normal operation of the WMS system
Provide support for all printer technologies within the distribution centre.
Provide Telephone support and assist with VoIP issues
Provide first level IP camera troubleshooting and application support
Coordinate change windows with distribution centre management to implement changes or upgrades to internal facility systems.
Maintain the Isotrac equipment and managing the returns and repairs process.
Maintain the RF equipment and managing the returns and repairs process.
Ensure of account entitlements / account management.
Assist in the process of user acceptance testing (UAT) as required.
Manage desktop repairs, replacements, and upgrades
Coordinate incidents between support teams on widespread issues impacting the WMS system
Document all incidents and Service Requests in ServiceNow.
Coordinate approved vendor installation and repairs
Perform proactive communications with distribution centre staff and management on all issues, changes and improvements to technology and applications.
Participate in the creation of SOP’s and process to improve distribution centre performance
Training of distribution centre staff when new technology or software is introduced
Provide after hours on call support when scheduled to do so
Provide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasks
Responsible for keeping the IT room save and clean

Requirements:

2 - 3 years related experience within a service-based industry
Must possess strong customer service attitude and interpersonal skills
Must possess excellent written and verbal communication skills
Must be able comfortable in a grocery distribution centre environment
Must be available and willing to work overtime
Must be flexible to adjust work schedules and shifts 24/7, and may consist of rotating stand-by, on call and call-backs to provide assistance after hours, as required.
Must be willing and able to travel to customer sites on short notice over extended periods of time

Technical Skills:

Must possess strong warehouse management system experience
Must be familiar with RF devices and printers used in a distribution environment
Must possess great PC troubleshooting knowledge, for both hardware and software

Education:

College Degree in the field of Information Technology preferred, but will consider applicants with equivalent work-related experience
Possession of an A+ certificate would be considered an asset

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it analyst emplois - moncton, nb

Distribution Center Support Analyst - Temporary

Senior Finance Process & Systems Analyst (Manufacturing Accounting)

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