Location:
This summer student placement is based at Elmwood Group Head Office at 257 Elmwood Drive, Moncton, New Brunswick.
Position Overview:
Elmwood Group is seeking a motivated and hands-on IT Support Student to join our team. This placement is ideal for a student currently enrolled in an Information Technology or related program requiring a work placement.
Working closely with our IT team, you will gain real-world experience supporting day-to-day IT operations in a fast-paced business environment.
This is a chance to gain meaningful IT experience in a professional environment, building skills you can apply immediately in your career.
What You’ll Do:
- Assist with installation, configuration, and maintenance of computer hardware and software
- Provide desk-side support to employees experiencing technical issues
- Troubleshoot hardware, software, and network-related problems
- Support common tools such as Microsoft Office, email systems, POS systems, and video conferencing platforms
- Assist with cell phone and printer setup and maintenance
- Help install, diagnose, repair, and upgrade desktop and laptop equipment
- Document technical issues and solutions
- Support system upgrades and workstation setups
- Escalate complex issues when necessary
What You’ll Learn:
- Practical IT support experience in a business environment
- Troubleshooting and problem-solving techniques
- Exposure to networking concepts (LAN/WAN, TCP/IP)
- End-user support and customer service skills
- IT documentation and ticketing processes
What We’re Looking For:
Qualifications:
- Currently enrolled in a post-secondary IT, Computer Science, or related program
- Basic knowledge of Windows and Microsoft Office (O365)
- Familiarity with computer hardware and troubleshooting
- Basic understanding of networking concepts (LAN/WAN, TCP/IP) is an asset
- Bilingualism (French and English) is an asset
Soft Skills:
- Strong customer service approach
- Ability to work independently and as part of a team
- Resourceful and eager to learn
Additional Skills & Qualifications:
- Strong problem-solving skills in a team-oriented environment
- Good organizational skills with the ability to manage multiple tasks and deadlines
- Customer service experience is required
- Proficiency in Microsoft Office and willingness to learn new software
What You Should Know:
- This is a student placement intended to meet academic program requirements
- This placement offers practical experience supporting day-to-day IT operations.
- You’ll be actively contributing to the IT team, supporting real tasks rather than just shadowing
- Flexible schedule based on school requirements
- Opportunity to gain valuable, IT experience in a professional setting
How to Apply:
Please apply through Indeed with your resume and include:
- Your program of study
- School placement requirements (hours/duration)
About Elmwood Group: For over 50 years, the Elmwood Group has proudly served Southeast New Brunswick with nine retail locations offering unparalleled expert advice, product selection, and support. Our locations include:
· 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche
· 1 Home Building Centre – Grande-Digue
· North Elm Furniture Store
· Elmwood Manufacturing (Interior doors & finishes)
· Elmwood Commercial
Our vision is to continuously grow by being the highest value provider to our clients through outstanding customer experience. We are guided by our core values of integrity, teamwork, accountability, adaptability, and empowerment.
Diversity and Accommodation: We are an equal-opportunity employer and welcome applications from all qualified candidates. We will accommodate the needs of candidates during the hiring process in accordance with the Human Rights Code.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
- Mileage reimbursement
- Store discount
- Work from home
Ability to commute/relocate:
- Moncton, NB E1A 1X4: reliably commute or plan to relocate before starting work (required)
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Language:
- French & English (bilingual is an asset) (preferred)
Location:
- Moncton, NB E1A 1X4 (required)
Willingness to travel:
Work Location: Hybrid remote in Moncton, NB E1A 1X4
