1 meilleure offre (vice president of operations, moncton, nb) (à pourvoir)

SVP, BPO Contact Center Operations
TDS Global Solutions —Moncton, NB
- Temps plein
- Hospitalité
- Esprit d'analyse
- Baccalauréat
- Assurance Dentaire
- Congés payés
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SVP, BPO Contact Center Operations

TDS Global Solutions -
Moncton, NB

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Détails du poste

Temps plein

Profil recherché

Hospitalité
Esprit d'analyse
Baccalauréat
Hôtellerie
Gestion de la relation client
Communication
Leadership
Compétences en communication

Description complète du poste

Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.

Executive Client Leadership

Serve as the senior operational leader and strategic partner for key enterprise clients
Build and maintain executive-level client relationships focused on long-term growth and retention
Lead operational business reviews and performance discussions with stakeholders

Operational Leadership & Performance

Lead large-scale contact center operations across multiple teams and functions
Drive operational excellence through KPI management, workforce optimization, and process improvement initiatives
Establish scalable operational frameworks and performance standards
Identify operational risks and implement proactive solutions

Financial & Commercial Management

Maintain ownership of operational budgets and overall P&L performance
Manage forecasting, financial planning, revenue optimization, and cost controls
Partner cross-functionally to ensure operational and financial alignment
Develop strategic plans to support growth and profitability objectives

Leadership & Organizational Development

Build, mentor, and develop high-performing operational leadership teams
Foster a culture of accountability, collaboration, and continuous improvement
Lead organizational planning, succession planning, and talent development initiatives

Strategic Growth

Collaborate with executive leadership on long-term business strategy
Support expansion initiatives, operational scaling, and new business opportunities
Stay informed on emerging trends, technologies, and best practices within the CX/contact center industry

Requirements

BPO / outsourced customer experience environments

Ideal Experience:

10+ years of progressive leadership experience within contact center or BPO operations
Proven success leading multi-site and/or large-scale customer operations environments
Strong executive presence with experience managing enterprise client relationships
Demonstrated P&L ownership and financial management expertise
Experience leading operational transformation and performance improvement initiatives
Strong analytical, organizational, and strategic problem-solving capabilities
Exceptional communication and leadership skills
Bachelor’s degree preferred

Preferred Experience

Hospitality, telecommunications, technology, or service-based industries
Scaling operations in fast-paced, growth-oriented organizations
Multi-client operational oversight

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Work From Home - Flexible hours
Employee Assistance Program - Counseling

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vice president of operations emplois - moncton, nb

SVP, BPO Contact Center Operations

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : vice president of operations (moncton, nb)

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