20 meilleures offres (customer service manager, moncton nb) (à pourvoir)

Manager, Customer Care
Grand & Toy —Moncton, NB
- De 70 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Logiciels de GRC/CRM
- Microsoft Excel
- Assurance Dentaire
- Bourses d'Études
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Corporate Store Manager B - Store
Bulk Barn —Dieppe, NB
- De 58 000 $ à 60 000 $ par an
- Temps plein
- Expérience en gestion
- Vente
- Diplôme d'études secondaires
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Senior Account Manager
Office Interiors —Moncton, NB
- Temps plein
- Bilingue
- Vente
- Anglais
- Programme d'Aide aux Employés
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il y a 13 jours
Customer Service Manager
Venor —Nouveau-Brunswick
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Vente
- Anglais
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Logistics Manager
Venor —Moncton, NB
- De 65 000 $ à 70 000 $ par an
- Temps plein
- Expérience en gestion
- Contrôle de l'inventaire
- Schémas
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Guest Experience Lead | Champlain Place
Lululemon —Moncton, NB
- De 21,75 $ à 25,02 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Customer Service Manager FT
Walmart Canada —Moncton, NB
- À partir de 16,85 $ de l’heure
- Temps plein
- Service à la clientèle
Full Time Retail Team Lead, Champlain Place
Purdys Chocolatier —Dieppe, NB
- De 18,25 $ à 21,00 $ de l’heure
- Fins de semaine au besoin
- Leadership
- Régimes de participation aux bénéfices
- Assurance Dentaire
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il y a 12 jours
Lead Customer Service Representative
Circle K —Dieppe, NB
- Service à la clientèle
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
Client Service Manager
IGT —Moncton, NB
- Informatique
- PMP
- Salesforce
il y a 5 jours
Office Manager
THE MILLER GROUP —Moncton, NB
- Microsoft Office
- Expérience administrative
- Expérience en supervision
il y a 11 jours
Sales Account Manager - Courier
Armour Transportation Systems —Moncton, NB
- Temps plein
- Vente
- Marketing
- Service à la clientèle
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Assistant Store Manager - Sales and Services
Kent Building Supplies —Moncton, NB
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Assurance Dentaire
National Sales and Demand Planning Manager
Organigram INC —Moncton, NB
- De 74 000 $ à 99 000 $ par an
- Temps plein
- Microsoft Excel
- Vente
- Finance
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il y a 11 jours
Assistant Store Manager - Peoples Jewellers - Champlain Place
Signet Jewelers —Dieppe, NB
- De 20,00 $ à 23,50 $ de l’heure
- Fins de semaine au besoin
- Vente
- Réductions Tarifaires
- Jours fériés payés
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Store Manager | Moncton
Urban Barn Ltd. —Moncton, NB
- De 58 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Port de charges lourdes
- Vente
- Assurance Dentaire
- Assurance Vision
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il y a 4 jours
Assistant Store Manager | Moncton
Urban Barn Ltd. —Moncton, NB
- De 40 000 $ à 45 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Port de charges lourdes
- Vente
- Assurance Dentaire
- Assurance Vision
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il y a 4 jours
Sales Manager (Automotive)
Audi Moncton —Dieppe, NB
- Temps plein
- Bilingue
- Vente
- Marketing
- Assurance Dentaire
- Assurance Vision
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il y a 13 jours
Lead Customer Service Representative
Couche-Tard —Moncton, NB
- Service à la clientèle
- Expérience en supervision
- Assurance Invalidité
- Assurance Dentaire
il y a 1 jour
Used Truck Sales Manager
Bayview Trucks - Moncton —Moncton, NB
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Marketing
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement

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Manager, Customer Care

Grand & Toy -
Moncton, NB

Postuler rapidement

Détails du poste

Temps plein
De 70 000 $ à 85 000 $ par an

Profil recherché

Bilingue
Logiciels de GRC/CRM
Français
Microsoft Excel
Anglais
Microsoft Dynamics 365
Microsoft Office

Description complète du poste

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As the Manager, Customer Care at Grand & Toy, you’ll lead our customer care operation for customers across Canada, overseeing a hybrid model that includes Canada‑based swivel‑chair Customer Care Agents and offshore support partners. Your mandate is to deliver a consistent, high‑quality customer care across all service channels.

You’ll be responsible for developing high‑performing customer care agents, maintaining service levels, supporting process efficiency, and exceeding customer satisfaction. Working closely with Sales, Operations, Supply Chain, IT, and external partners, you’ll help ensure seamless order execution, issue resolution, and service delivery.

Key Responsibilities

Lead the Customer Care function
Inspire, coach, and develop a Canada‑based Customer Care team and oversee offshore partners to deliver consistent, high‑quality care across all channels.
Own customer care & escalations
Manage complex issues and escalations, using customer feedback and trends to improve satisfaction and retention.
Drive operational excellence
Optimize processes, standardize workflows, and remove friction to improve efficiency, accuracy, and consistency across the hybrid support model.
Use data to guide performance
Monitor key metrics (service levels, response times, quality, customer satisfaction) and use insights to drive accountability and decision‑making.
Enhance tools & cross‑functional collaboration
Partner with IT and business teams to improve systems and tools, and work closely with Sales, Operations, and Supply Chain to ensure seamless order execution and service delivery.

Who You Are

Experienced Leader – Minimum 5 years leading customer care/contact centre or customer operations teams, ideally in a hybrid or multi‑site environment.
Customer & Results Focused – Balance exceptional customer experience with operational efficiency and business goals.
Data‑Driven & Analytical – Comfortable using metrics and reporting to identify trends, set priorities, and drive performance.
Strong People Manager – Skilled at coaching, setting clear expectations, and building engaged, high‑performing teams.
Tech‑Savvy – Proficient with CRM systems (Microsoft Dynamics 365 or equivalent), ERP systems (AS400 or similar), Microsoft Office (especially Excel), and reporting/analytics tools.
Collaborative Communicator – Builds strong relationships across teams and navigates escalations with calm, clear, solutions‑oriented communication.

Bonus points for being bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – with a hiring range between $70,000 - $85,000 that reflects your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Ready to Apply?

Join Grand & Toy as the Manager, Customer Care and help us provide an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

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