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Director of Quality Assurance

BMM Testlabs -
Dieppe, NB

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Détails du poste

Temps plein

Profil recherché

Développement des relations avec la clientèle
Gestion des risques opérationnels
Coaching
Gestion des comptes clés
Leadership stratégique
Développement des relations avec la clientèle
Leadership en amélioration de la qualité
Test fonctionnel
Esprit d'analyse
Assurance qualité logicielle
Coordination des parties prenantes
Gestion d'équipe
Prise de décisions
Service à la clientèle
Gestion de la relation client
Mentorat
Formation et développement
Affaires
Gestion des comptes
Leadership
Compétences en communication
Avant-vente
Interaction avec les clients
Établissement de relations avec les parties prenantes
Amélioration des processus opérationnels
SDLC
Gestion des parties prenantes

Description complète du poste

Who we are

BMM Testlabs is the longest established and most experienced private independent gaming test laboratory. We have been serving the global gaming industry for 45 years. We operate in a highly regulated and detail-driven environment where accuracy, integrity, and accountability are essential.

Our teams support a wide range of clients in the gaming space, providing quality assurance, certification, and pre-compliance testing services that help ensure products are ready for market and meet jurisdictional requirements.

We value practical thinking and a collaborative, hands-on approach to problem solving. As we continue to grow, we are focused on strengthening our culture, supporting our people, and continuously improving how we work.

Why Join Us?

· Lead QA delivery in a highly regulated gaming and lottery environment where quality, compliance, and execution directly impact client success.

· Own senior client relationships and influence how QA is delivered across multiple complex, high-visibility engagements.

· Build, mentor, and scale QA teams while shaping standards, processes, and delivery maturity across the organization.

· Operate with real autonomy in a fast-paced, client-driven environment where your decisions have direct business and regulatory impact.

About the Role

Reporting to the VP of Global Quality Assurance, the Director of Quality Assurance will lead the delivery of third-party QA services across regulated gaming and lottery clients. This is a senior leadership role combining people leadership, client ownership, and accountability for high-stakes delivery in compliance-driven environments.

You will be responsible for ensuring consistent, high-quality QA execution across multiple client engagements, while building strong relationships with client stakeholders and driving continuous improvement across teams and processes.

This role operates in a fast-paced, client-service environment where delivery timelines, regulatory requirements, and certification expectations must all be met with precision. You will regularly engage with client leadership teams, support escalations, and help ensure readiness for regulatory or certification submissions (including ITL-type environments where applicable).

Key Responsibilities

Leadership & Strategy

Define and lead the QA strategy across multiple client engagements, aligned with business and delivery objectives.
Lead, coach, and develop QA managers and teams across varying levels of maturity and experience.
Build a high-performance, accountable, and delivery-focused QA culture.
Establish scalable onboarding, training, and mentorship frameworks to support team growth and consistency.
Ensure QA is embedded effectively within client delivery and development lifecycles.
Promote and standardize QA best practices across teams and accounts.

Client & Delivery Ownership

Own senior QA relationships across key client accounts, acting as an escalation point and trusted advisor.
Oversee QA delivery across projects to ensure quality, timelines, and scope are consistently met.
Participate in client governance meetings, planning sessions, and strategic discussions.
Support pre-sales and proposal efforts with QA expertise, estimation input, and delivery planning.
Ensure strong visibility into account health, risks, and delivery performance.

Quality Management

Define and maintain QA standards, methodologies, and testing frameworks across engagements.
Oversee test strategy development, including functional, integration, regression, and end-to-end testing.
Establish meaningful QA metrics and reporting to track quality, delivery performance, and operational efficiency.
Ensure QA deliverables meet internal standards as well as external regulatory and certification requirements.

Process Improvement & Risk Management

Identify and drive continuous improvement initiatives across teams and client engagements.
Proactively identify delivery, quality, and operational risks and ensure mitigation plans are in place.
Improve QA efficiency and effectiveness across multiple delivery pipelines and client environments.

Regulatory & Compliance

Maintain awareness of relevant gaming, lottery, and regulated industry standards.
Ensure QA processes and deliverables support regulatory compliance and certification readiness.
Partner with internal and client teams to support audit and certification activities where required.

Communication & Reporting

Provide clear, consistent reporting to senior leadership on QA performance, risks, and initiatives.
Ensure strong communication flow across QA teams, delivery teams, and client stakeholders.
Foster transparency and alignment across all levels of delivery.

Qualifications

10+ years of QA experience, including 5+ years in senior leadership roles.
Proven experience leading multiple QA teams in a client-service or consulting environment.
Strong background in structured QA delivery, test strategy, and testing programs.
Experience in regulated industries (gaming, lottery, fintech, or similar) strongly preferred.
Demonstrated ability to manage client relationships, escalations, and delivery accountability.
Strong experience building and scaling QA teams, including onboarding and mentoring frameworks.
Solid understanding of software development lifecycles and QA methodologies.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication, stakeholder management, and leadership skills.

Benefits:

Dental care
Extended health care
On-site parking
RRSP match
Vision care

Work Location: In person

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