20 meilleures offres (billing coordinator, montréal, qc) (à pourvoir)

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Logistics Operations Manager

Hitek Logistics -
Saint-Laurent, QC

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Détails du poste

Permanent | Temps plein
Il y a 1 jour

Profil recherché

Bilingue
Français
Permis de Chariot Élévateur
Microsoft Excel
Expérience en gestion
Logistique
Anglais
Chariot élévateur
3PL
Systèmes de gestion des transports
Gestion d'équipe
Fret
Négociation
CIFFA

Description complète du poste

Logistics Operations Manager

Who We Are

Since 2004, Hitek Logistic has been a leading third-party logistics (3PL) provider based in Montreal. Our exponential growth is driven by outstanding customer service, cutting-edge technology, and unmatched adaptability.

At Hitek, we deliver more than just freight — we deliver smart, tailored logistics solutions that work. Whatever your shipping or warehousing needs, we’ve got your back.

Our core values? Trust, reliability, innovation, honesty, and transparency.
If those speak to you, we’re already on the same wavelength.

Join a growing company that puts people and innovation first.

About the Role

The Operations Manager is the operational engine of Hitek Logistics — the right hand to the Director and the day-to-day leader of the ops team. This role bridges strategy and execution: translating the Director's priorities into daily team performance, owning carrier and compliance relationships, running the warehouse, and developing Team Leaders into strong, autonomous operators. This person runs the floor.

Key Responsibilities

1 · Daily Operations Execution

Own the daily operations rhythm: team priorities, freight movement, routing.
Oversee all transport mode teams — International (air/ocean), Domestic Ground, warehouse and courier.
Monitor all active shipments; intervene on exceptions (delays, damages, documentation errors, customs holds)
Act as the primary escalation point for Team Leaders on operational issues that exceed their authority
Coordinate with Customer Service to ensure client-facing commitments are met and communicated
Manage team planning and capacity

2 · People Leadership & Team Development

Directly manage Team Leaders (International, Ground, courier and warehouse) and support ops coordinators reporting directly
Run structured weekly team meetings; individual 1:1s with Team Leaders
Coach Team Leaders on operational execution, KPIs, and people management
Identify performance gaps early and address with specific feedback and action plans
Participate in hiring decisions and lead onboarding for new ops hires
Build a high-accountability team culture — clear expectations, consistent follow-through

3 · Carrier Relations & Rate Management

Manage day-to-day relationships with all active carriers across all segments (ground, air, ocean, courier)
Negotiate rates on a daily and annual basis; ensure competitive positioning
Ensure carrier account compliance in Hitek GO; keep rates and terms current
Evaluate carrier performance against contracted SLAs
Develop and grow the ground carrier network
Participate in and manage courier contracts and rates (Purolator, FedEx, etc.) with ongoing Hitek GO updates

4 · Compliance, Regulatory & Insurance

Execute and maintain the carrier compliance program (PIP) — onboarding, monitoring, annual review
Oversee Hitek's insurance program: cargo, liability, and operational coverage — manage broker relationship and renewals
Monitor and implement regulatory changes affecting transport compliance (Transport Canada, CBSA, US CBP)
Ensure all documentation (BOLs, customs docs, PODs) meets regulatory and client-specific requirements
Manage the operational claims process — intake, carrier/insurer coordination, resolution, and reporting

5 · Warehouse Operations

Manage the warehouse clerk and oversee daily warehouse operations: inbound, outbound, staging, and storage
Conduct monthly physical inventory counts; reconcile variances
Maintain safety, cleanliness, and compliance standards throughout the warehouse
Manage critical inbound or outbound issues that require direct intervention
Oversee warehouse equipment maintenance (forklift certification, equipment logs)

6 · KPIs, Reporting & Process Improvement

Own the ops KPI dashboard: on-time delivery, billing accuracy, error rates, and team productivity metrics
Provide weekly KPI updates and a monthly summary for reporting to the Director of Ops
Responsible for maintaining profitability and margin reporting, flagging offbound shipments operationally, and coordinating corrective action
Own and maintain all Operations SOPs; drive continuous improvement initiatives
Ensure Hitek GO data integrity — all active carriers, rates, shipments, and records are current

7 · Planning, Quoting & Cross-Functional Support

Responsible for carrier selection, rate-building, and RFP responses
Provide capacity planning inputs for new accounts or volume changes
Collaborate with the Finance department on billing accuracy, disputed charges, and carrier cost reconciliation
Ensure service standards, escalations, and client expectations are met in collaboration with the Sales department
Support the Director on special projects

Qualifications

Required

5+ years of experience in freight forwarding or 3PL operations
2+ years managing a team (direct reports)
Hands-on experience with Domestic Ground freight (required)
Hands-on experience with International (air/ocean) freight (major asset)
Demonstrated carrier management and rate negotiation experience
Knowledge of carrier compliance programs: PIP, C-TPAT
Experience with claims management and insurance coordination
Bilingual: French and English (written and spoken)
Proficient with logistics software / TMS; strong Excel skills

Preferred / Asset

CIFFA certification or equivalent logistics credential
Warehouse management experience
Experience with customs documentation and CBSA processes
Familiarity with Cargowise, other TMS, or similar platforms

What Hitek Offers

Flexible schedule and hybrid work model
Full group insurance: dental, disability, life, and extended health
Access to Dialogue virtual medical service
Dynamic team culture: Friday 5-à-7, BBQ events, team activities, annual Christmas party
Real career growth potential

Type d'emploi : Temps plein, Permanent

Avantages :

Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Assurance Vie
Assurance Vision
Congés payés
Événements d'Entreprise
Heures d’arrivée et de départ flexibles
Programme d'Aide aux Employés
Programmes de Bien-être
Stationnement sur place
Tenue Décontractée
Travail à domicile

Question(s) de présélection:

Avez-vous de l'expérience dans une cie 3PL?

Expérience:

poste de gestion d'équipe/manager role: 5 ans (Obligatoire)

Langue:

bilingue (Obligatoire)

Lieu du poste : Télétravail hybride à Saint-Laurent, QC H4S 1Y2

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : billing coordinator (montréal, qc)

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