20 meilleures offres (it technician, montréal, qc) (à pourvoir)

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AXXESS INTERNATIONAL INC —Montréal, QC
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KABS —Saint-Hubert, QC
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IT Technician Level 1
Excelpro —Montréal, QC
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IT Technician
Lantic Inc. —Montréal, QC
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Solution Architect & Tech Lead / Architecte de solutions et chef·fe technique
Merchant Processor Solutions —Montréal, QC
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IT Store Support Technician
Ardene —Laval, QC
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Pointus Partners —Montréal, QC
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SSENSE —Montréal, QC
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Technicien en Informatique (Niveau 3)/Computer Science Technician (Level 3)
KABS —Longueuil, QC
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Technical Support Technician
Kezber —Brossard, QC
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it technician (montréal, qc)

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Technicien Roadtech/Roadtech Technician

PandaPay -
Montréal, QC

Postuler rapidement

Détails du poste

Temps plein
60 000 $ par an

Profil recherché

Bilingue
Français
Dépannage de logiciel
Vente
Service à la clientèle
Anglais
Soutien technique
Gestion de projet
Compétences en informatique
Compétences en communication

Description complète du poste

Job Overview
At Panda Pay, the client and our relationship with them, is the cornerstone of our business. That’s why we’re focused on providing them with sound advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with others to build an exciting career at Panda Pay.

RoadTech Specialist

The RoadTech Specialist is a critical component to the overall mission of PandaPay. Your one-on-one interactions with our clients are crucial in developing the long-lasting relationships that drive our success. As a member of our RoadTech team, you will be expected to meet with our clients face-to-face to provide training, support and trouble-shooting. The right candidate will show strong communication skills, have the ability to trouble-shoot complex issues and enjoy being on the road to service clients.

Responsibilities

Proactively set up appointments with clients for onsite service, training and support
Serve and delight each client during every interaction and navigate their requests for account maintenance and troubleshooting any issues in an efficient and professional manner
Understand our client needs through quality conversations and identify opportunities to promote the services to meet their needs
Handle escalated customer service requests and engage with customers and providers to obtain final resolution
Engage in meaningful conversations with merchants to maximize retention by adopting PandaPay’s values and mission
Refer clients to other team members and partners who can help support the needs of the client
Actively participate in regular coaching sessions and team meetings, troubleshoot hardware and software issues on-site

Schedule and manage appointments with clients

Provide timely and efficient technical support to clients

Collaborate with the team to ensure client satisfaction

Manage projects and plan accordingly

Maintain accurate records of client interactions and technical issues

Send clients video-based tutorials where needed

Skills

A positive, enthusiastic attitude, with strong people skills
Proven customer service experience and passion for helping others and sales delivery
Experience in the payment processing industry is an asset
Strong service-oriented mentality with a demonstrated ability to listen compassionately and apply a solution-orientated approach
Experienced communicator and educator, both verbal and written
The ability to multi-task, with above-average computer skills and digital awarenessFlexibility to work a variety of 8 hour shifts
Effective relationship management skills
1-3 years of experience in a technical support or technician role
Strong technical skills and knowledge of hardware and software troubleshooting
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Strong project management and planning skills
Bilingual in English and French is a requirement

Joining the Panda Pay Team has many perks, including:

Access to a variety of formal and informal training sessions including on-the-job training, online learning, virtual classrooms and in-classroom learning.

The opportunity to grow with our company and help one another to reach our full potential opportunities to participate and volunteer in the community

We’re here to help our clients, our community, and our colleagues. As a member of the home office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our clients reach theirs. From in-depth training and coaching to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

PandaPay is committed to an inclusive, equitable, and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

Commuter benefits
Extended health care
Life insurance
Mileage reimbursement
On-site parking
Work from home

Work Location: On the road

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Affinez votre recherche

it technician emplois - montréal, qc

Technicien Roadtech/Roadtech Technician

Aerospace Telecommunications and Information Systems Technician

Information Systems Technician

IT On-site Support Technician

IT Support Technician( Part-time 1-2 days per week)

Technicien support informatique / IT Support Technician

IT Network Technician

Technicien informatique / IT technician

IT Support Technician / Technicien en soutien informatique

IT Technician, Intermediate

IT Technician - Junior

Technicien en informatique (Niveau 1)/Computer technician (Level1)

IT Technician Level 1

IT Technician

Solution Architect & Tech Lead / Architecte de solutions et chef·fe technique

IT Store Support Technician

IT Systems Technician

Technicien·ne principal·e, Soutien informatique // Senior IT Support Technician

Technicien en Informatique (Niveau 3)/Computer Science Technician (Level 3)

Technical Support Technician

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it technician (montréal, qc)

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