20 meilleures offres (technical support specialist, montréal, qc) (à pourvoir)

Technical Support Specialist II
Stella-Jones Inc. —Montréal, QC
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- Informatique
- Microsoft Outlook
- Informatique
- Assurance Invalidité
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- Anglais
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Smardt —Dorval, QC
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Smardt —Dorval, QC
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Manpower —Montréal, QC
- 42 $ de l’heure
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Head of Data & AI Platform
Vaco LLC —Saint-Laurent, QC
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Humanitas Solutions —Montréal, QC
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AWS International Inc. —Montréal, QC
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il y a 6 jours
Specialist Software Development
Canadian National Railway —Montréal-Est, QC
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il y a 5 jours
AMS - Technical Support Specialist
JAM Industries Ltd —Montréal, QC
- Temps plein
- Télétravail
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- Microsoft Office
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Technical Sales Support Specialist
Siemens —Montréal, QC
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Word
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Technical Software Support Specialist
Novatek International —Montréal, QC
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Excel
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Customer Support Specialist
Medfar —Montréal, QC
- Fins de semaine uniquement
- Travail hybride
- Anglais
- Congés payés
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Technical Support Specialist - Hybrid
ISAAC Instruments —Saint-Bruno-de-Montarville, QC
- Fins de semaine au besoin
- Travail hybride
- Informatique
- Anglais
- Sens de l'organisation
- Programme d'Aide aux Employés
- Heures d'arrivée et de départ flexibles
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Customer Support Specialist
Zeffy —Montréal, QC
- De 62 000 $ à 72 000 $ par an
- Temps plein
- Travail hybride
- Anglais
- Amélioration continue
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Customer Onboarding Specialist (Implementation Specialist)
Ooma —Montréal, QC
- De 58 000 $ à 68 000 $ par an
- Télétravail
- Esprit d'analyse
- Capacités de présentation
- Intelligence artificielle
- Plan d'actionnariat des employés
- Assurance Dentaire
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Technical Support Analyst
BDO —Montréal, QC
- Temps plein
- Microsoft Outlook
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Spécialiste du soutien informatique / IT Support Specialist
IT Solutions —Laval, QC
- De 48 000 $ à 50 000 $ par an
- Temps plein
- Anglais
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- Déplacements à prévoir
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Information Technology Support Specialist / Spécialiste de l'assistance informatique
Digital Days —Montréal, QC
- Temps plein
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Technical Support Specialist II

Stella-Jones Inc. -
Montréal, QC

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Détails du poste

Temps plein

Profil recherché

Français
Soutien bureautique
Informatique
TCP
Microsoft Outlook
Informatique
Gestion des incidents
SCCM
Gestion des stocks
Anglais
Windows
Esprit d'analyse
Amélioration continue
Matériel informatique
Logiciel de prise de contrôle
Systèmes de gestion de billets
Mentorat
Orientation axée sur le service à la clientèle
Sens de l'organisation
SharePoint
Réseau IP
Soutien à la clientèle
Analyse des causes profondes
Collaboration interfonctionnelle
Compétences en communication
Active Directory
Communication interfonctionnelle
Intune
Appareils mobiles
Technologie de l'information

Description complète du poste

Company Overview
Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Position Overview
The Technical Support Specialist II provides advanced technical support to end users across the organization. This role acts as an escalation point for complex incidents, contributes to continuous improvement initiatives, and plays a key role in maintaining high service levels within the IT support organization. The position reports to our Technical Support Manager and joins a team of eight IT professionals split between our offices in Montreal and Tacoma, Washington.
This hybrid role is office-based at our corporate HQ in Montreal (Saint-Laurent) and allows for up to two remote days per week once a period of training and integration into the team is complete. This position requires fluency in both English and French (spoken and written).
Key Responsibilities
Technical Support & Incident Management

Serve as a Level 2 escalation point for incidents and service requests that cannot be resolved by Level 1 support.
Diagnose and resolve complex hardware, software, network, and system issues in a timely and professional manner.
Provide support for Windows-based workstations, laptops, peripherals, printers, mobile devices, and approved business applications.
Coordinate ordering, inventory management, and assignment of end-user equipment such as laptops, monitors, iPhones, iPads, and related accessories
Troubleshoot issues related to Active Directory / Entra ID, user accounts, permissions, MFA, VPN, and remote access.
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.

Service Desk Operations

Log, track, update, and resolve incidents and requests within the ticketing system, ensuring proper categorization, documentation, and SLA compliance.
Identify recurring issues and contribute to problem management by documenting root causes and solutions.
Create, update, and maintain knowledge base articles to improve first-contact resolution and reduce recurring incidents.

Collaboration & Continuous Improvement

Work closely with infrastructure, security, application, and third-party teams to resolve cross-functional issues.
Participate in various projects that includes system upgrades, deployments, and technology rollouts.
Provide feedback and recommendations to improve tools, processes, documentation, and user experience.
Assist in onboarding and mentoring junior support staff and provide guidance on escalation procedures.

User Support & Communication

Deliver clear, professional, and customer-focused communication with end users at all levels of the organization.
Provide support to users in both English and French.
Provide both remote and on-site support as required.
Manage multiple priorities effectively while maintaining a high level of service quality.

Qualifications & Experience

Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent experience.
3 or more years of experience in an IT support or service desk environment, with demonstrable Level 2 responsibilities.
Strong troubleshooting experience in a Windows and Microsoft 365 environment.
Experience working with IT Service management tools (Ticketing system, remote control software, assets managements, etc).
Familiarity with ITIL concepts and service-oriented support models.
Fluency in English and French (spoken and written) is mandatory.

Technical Skills

Windows 11 troubleshooting and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory / Entra ID user and device management
Hardware and peripherals (laptops, printers, docking stations, mobile devices)
Network fundamentals (TCP/IP, DNS, DHCP, Wi Fi)
Ticketing systems and SLA-driven environments

Professional Skills

Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational skills and attention to detail
Customer-focused mindset with a commitment to service excellence

Nice to Have

Experience in a manufacturing or enterprise environment
Endpoint management tools familiarity (Intune, SCCM, etc.)

Employee Benefits
As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

Extended health and dental coverage
Life insurance and accidental death & dismemberment (AD&D)
Short-Term and Long-Term disability coverage
Competitive compensation
Annual Profit Share Program
Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
Company Share Purchase Program with 25% Company contribution match
Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

#STELLAS

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