20 meilleures offres (incident manager, montréal qc) (à pourvoir)

SFT: Technical Support & IT Operations Manager (N2)
MSP OPERATIONAL CORP —Montréal, QC
- De 90 000 $ à 120 000 $ par an
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- Négociation
Postuler rapidement
ITSM Incident Manager
Atlantis IT group —Montréal, QC
- Contrat
- Esprit d'analyse
- Sens de l'organisation
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il y a 12 jours
Spécialiste SOC / SOC Specialist (Incident Responder)
Genetec —Montréal, QC
- Temps plein
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- Azure
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IT Service Desk Manager, Canada
Thales —Montréal, QC
- De 115 000 $ à 138 000 $ par an
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- Bilingue
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- Microsoft Outlook
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Manager, Human Resources | Gestionnaire, Ressources humaines
NBCUniversal —Montréal, QC
- Heures supplémentaires
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
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Genetec —Montréal, QC
- Temps plein
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Morguard —Montréal, QC
- Service à la clientèle
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RTL —Longueuil, QC
- Du Lundi au Vendredi
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Manager Threat Hunter (Bilingual FR/EN)
Pwc Canada —Montréal, QC
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Spécialiste RH - Immigration et conformité / Immigration & Compliance
Genetec —Montréal, QC
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Delivery Manager
Croesus —Laval, QC
- Temps plein
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il y a 13 jours
Training Coordinator / Coordinateur de formation |YUL
Menzies Aviation (Canada) Ltd —Dorval, QC
- Heures supplémentaires
- Microsoft Powerpoint
- Microsoft Word
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IT Asset Manager
BNP Paribas —Montréal, QC
- Temps plein
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Training Coordinator / Coordinateur de formation |YUL
Menzies Aviation —Dorval, QC
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Information Security Compliance Analyst
Gowling WLG —Montréal, QC
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Spécialiste, risques & prévention/Insider Risk & Data Loss Prevention Specialist
Genetec —Montréal, QC
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il y a 8 jours
Spécialiste-conseil technique / Product Support Specialist
Genetec —Montréal, QC
- 8 Heures
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Spécialiste en sécurité des réseaux / Network Security Specialist
Genetec —Montréal, QC
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il y a 13 jours
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- De 50 000 $ à 60 000 $ par an
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8 h

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SFT: Technical Support & IT Operations Manager (N2)

MSP OPERATIONAL CORP
Montréal, QC

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Détails du poste

Permanent | Temps plein
De 90 000 $ à 120 000 $ par an

Profil recherché

Microsoft Windows Server
Administration de système
Gestion des incidents
DHCP
Réponse aux incidents
Support informatique
DNS
VMware
Active Directory
Négociation
VPN

Description complète du poste

Advance your IT career. We are recruiting on behalf of our client for a Technical Support & IT Operations Manager (L2).

Location: Montreal, Quebec
Work Model: Hybrid
Full-time permanent position

At MSP Corp, we don’t just build our own teams — we help our clients build theirs. As a national leader in managed IT services, we partner with exceptional companies to find the right talent to power their growth. We are currently supporting one of our clients in the search for a Technical Support & IT Operations Manager (N2).

About the role

We are currently seeking a Technical Support & IT Operations Manager (N2) to join our team. This is a highly autonomous, senior-level role responsible for end-to-end technical operations, infrastructure stability, vendor coordination, and operational ownership. This position combines advanced hands-on technical support with operational oversight, vendor management, and client/partner coordination. There is no internal L1 support layer the successful candidate will fully own the technical environment from incident resolution to vendor escalation and service continuity.

As a Technical L2 Hands-On Manager, you will act as the primary technical owner for all operational and infrastructure-related matters. You will independently manage technical incidents, maintain infrastructure stability, coordinate with external vendors and partners, and ensure high-quality service delivery across the environment.

This role is ideal for a highly accountable technical professional who is equally comfortable troubleshooting complex systems, managing escalations, coordinating third-party providers, and driving operational improvements.

Key Responsibilities

Act as the primary escalation point for all technical issues
Independently troubleshoot and resolve infrastructure and support incidents
Own the complete ticket lifecycle from intake to resolution
Manage and coordinate critical production incidents and outages
Ensure timely communication and resolution of operational issues
Microsoft 365 / Entra ID
Windows Server / Active Directory environments
Networking infrastructure (DNS, DHCP, VPN, firewalls)
Virtualization platforms (VMware / Hyper-V)
Backup and disaster recovery systems
Perform system maintenance, troubleshooting, and optimization
Ensure uptime, performance, reliability, and security stability
Monitor systems proactively and identify operational risks
Manage relationships with IT vendors, service providers, and external partners
Coordinate and escalate vendor-related incidents and service interruptions
Track SLA performance and ensure vendor accountability
Negotiate support timelines and drive issue resolution
Act as the primary technical liaison between operations and third-party providers
Prioritize and manage all incoming technical workload independently
Ensure consistent service delivery without internal support tiers
Handle after-hours support or critical incident response when required
Maintain operational continuity across infrastructure and support environments
Improve operational workflows, documentation, and technical procedures
Identify recurring issues and implement permanent corrective actions
Contribute to automation and operational efficiency improvements
Standardize troubleshooting and escalation processes

Required Skills & Experience

5–10+ years of experience in IT support, systems administration, or MSP environments
Strong hands-on technical expertise with:
- Microsoft 365 / Entra ID
- Active Directory
- Windows Server environments
- Networking and firewall technologies
- Virtualization platforms (VMware / Hyper-V)
Proven ability to operate independently without tiered support structures
Experience managing vendors and external IT partners
Strong troubleshooting, prioritization, and incident management skills
Excellent communication, coordination, negotiation, and escalation management abilities
Fully autonomous technical operator
Comfortable owning both technical operations and external relationships
Strong accountability mindset with end-to-end ownership mentality
Able to manage competing priorities in high-pressure environments
Practical, decisive, and solution-oriented
Strong operational and client-facing professionalism

Ready to make a difference? Join us and shape the future. Apply today!

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incident manager emplois - montréal qc

SFT: Technical Support & IT Operations Manager (N2)

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Gestionnaire adjoint immobilier/Assistant Property Manager

Technicien(ne) principal(e) - Service aux utilisateurs TI/STI

Office Manager

Manager Threat Hunter (Bilingual FR/EN)

Spécialiste RH - Immigration et conformité / Immigration & Compliance

Delivery Manager

Training Coordinator / Coordinateur de formation |YUL

IT Asset Manager

Training Coordinator / Coordinateur de formation |YUL

Information Security Compliance Analyst

Spécialiste, risques & prévention/Insider Risk & Data Loss Prevention Specialist

Spécialiste-conseil technique / Product Support Specialist

Spécialiste en sécurité des réseaux / Network Security Specialist

IT Help Desk Support - Bilingual

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : incident manager (montréal qc)

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