Pacific CPA is a mid-sized public practice accounting firm with a long history in Nanaimo, offering tax, accounting, bookkeeping, and payroll services to a wide variety of clients across multiple industries.
We are seeking an enthusiastic client service specialist to join our administration team in a full-time Receptionist/Administrative Assistant role.
Our ideal candidate will be confident, outgoing, eager to learn, detail-oriented, reliable, and possess excellent communication skills in a professional setting. As the first point of contact for the firm, we want someone that is extremely comfortable speaking with our clients and determining how best to assist them. Multi-tasking and managing constant interruptions will be an essential part of this role. We are looking for someone that will see this role as a long-term career rather than just a job.
The start date for this position is expected to be Monday, October 5, 2026, but is negotiable for the right candidate if they are seeking an earlier start date.
Responsibilities:
· Front desk reception and answering a multi-line phone system
· Communication with clients via phone and email
· Providing support to the Office Manager, Partners, and other staff as needed
· Liaise with Canada Revenue Agency on various issues
· Scanning and maintenance of a paperless document management system
· Financial statement proofing and tax return assembly
· Billing and WIP assistance
· Posting customer payments
· Accounts receivable/collections
· Other administrative tasks as assigned
Skills & Experience:
· Minimum 1 year in a customer service/administration role
· Very comfortable with computers and emerging technology
· Minimum typing speed of 40 WPM
· Proficient with social media/online marketing
· Ability to work under pressure, within tight deadlines, and with highly confidential information
· Friendly and enthusiastic personality
· Punctual and reliable
· Administrative diploma/certificate considered an asset
While all of the above skills are important to this role, we feel a positive attitude and willingness to learn are the most important attributes we're seeking for this candidate, so if you feel like you could excel in this role and don't have the experience we're seeking, please submit a cover letter with your application explaining how you feel you you'd be a great fit for us.
What We Offer:
Our firm’s management team recognizes the importance of work-life balance and for that reason, provide flexibility in exchange for reliability and effort from the employees. We believe that everyone should enjoy coming to work and we have fostered an environment where this is possible. Additional benefits include:
- An excellent health & dental plan (after successful completion of probation period)
- Paid sick/medical appointment time
- Annual health & wellness benefit
- Service recognition bonuses
- We close the office on Fridays during July & August so you get more summer to enjoy (Fridays will be a required part of your schedule during the other months of the year)
The hours for this position would be 8:30am to 5:00pm Monday to Friday (37.5 hours/weekly). During our busy season (March & April), overtime hours may be required. The pay for this position is $24-$28 per hour to start, depending on experience (negotiable).
Please submit your cover letter, resume, salary expectations, and desired start date to [email protected]. We will be conducting interviews until we find someone who is a perfect fit for our close-knit team. We thank everyone for their applications and interest in working for Pacific CPA LLP. Please visit our website to learn more about our firm: https://pacificcpa.ca/
Job Types: Full-time, Permanent
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Nanaimo, BC V9T 2L7: reliably commute or plan to relocate before starting work (required)
Location:
- Nanaimo, BC V9T 2L7 (preferred)
Work Location: In person
