1 meilleure offre (lane technician, nanaimo, bc) (à pourvoir)

IT Support
XENAI —Nanaimo, BC
- De 22 $ à 26 $ de l’heure
- Temporaire
- Service à la clientèle
- Windows
- Microsoft Office
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 4 jours

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IT Support

XENAI
Nanaimo, BC

Postuler rapidement

Détails du poste

Temporaire | Temps partiel | Saisonnier | Temps plein | Occasionnel | Contrat | Contrat à durée déterminée | Stage/coop | Pigiste
De 22 $ à 26 $ de l’heure
Il y a 4 jours

Profil recherché

Service à la clientèle
LAN
Windows
Microsoft Office
Support informatique
Réseaux informatiques
POS
Compétences en communication
Permis de conduire
Technologie de l'information

Description complète du poste

About XEN AI INC

XEN AI INC is a growing technology company based in Surrey, British Columbia, providing IT support, managed technology services, field support, and business technology solutions to clients across different industries. We are looking for a motivated and reliable IT Support Technician to join our team and support day-to-day technical operations.

Job Responsibilities

The IT Support Technician will be responsible for providing technical support to clients and internal users. Main duties include:

Install, configure, and troubleshoot desktops, laptops, printers, scanners, POS systems, and other IT equipment.
Provide Level 1 and Level 2 technical support for hardware, software, network, and peripheral issues.
Diagnose and resolve Windows, Microsoft 365, email, internet, and application-related problems.
Set up user accounts, workstations, and basic network access.
Perform break-fix support, equipment replacement, and IMAC services.
Troubleshoot LAN/Wi-Fi connectivity, routers, switches, and basic network devices.
Maintain proper documentation of service tickets, work completed, photos, and client updates.
Communicate professionally with clients, vendors, dispatch teams, and technical support teams.
Travel to client sites when required for on-site technical support.
Follow company procedures, safety guidelines, and client scope of work instructions.

Requirements

Diploma or certificate in Information Technology, Computer Systems, Networking, or a related field is preferred.
1–2 years of experience in IT support, field support, helpdesk, or technical services.
Good knowledge of Windows operating systems, Microsoft Office, Microsoft 365, printers, and basic networking.
Experience with POS systems, routers, switches, cabling, or field service work will be an asset.
Strong troubleshooting, communication, and customer service skills.
Ability to work independently and follow technical instructions.
Must be punctual, professional, and detail-oriented.
Valid driver’s license and ability to travel to client locations is preferred.

Skills Required

IT troubleshooting
Desktop and laptop support
Printer and peripheral support
Basic networking
Microsoft 365 support
Customer service
Ticket documentation
Field service support
Hardware installation and replacement

Benefits

Competitive hourly wage
Growth opportunity within a fast-growing technology company
Hands-on experience with multiple technologies and client environments
Supportive team and professional work environment
Opportunity to work on IT field projects, managed services, and AI/technology solutions

Pay: $22.00-$26.00 per hour

Benefits:

Casual dress
Flexible schedule

Work Location: On the road

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