8 meilleures offres (guest service agent, newmarket, on) (à pourvoir)

Guest Service Agent
Comfort Inn Newmarket —Newmarket, ON
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- 18 $ de l’heure
- Temporaire
- Service à la clientèle
- Hôtel
- En présentiel
- Réductions Tarifaires
- Programmes de Bien-être
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Guest Services Agent
Holiday Inn Express & Suites Toronto-Markham —Richmond Hill, ON
- De 17,75 $ à 20,00 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 11 jours
Guest Service Agent
Markham Suites Hotel Limited —Markham, ON
- De 18,28 $ à 18,78 $ de l’heure
- Temps partiel
- Service à la clientèle
- Anglais
- Hôtel
Postuler rapidement
Guest Service Associates
Markham Suites Hotel Limited —Markham, ON
- De 19,28 $ à 19,78 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Hôtel
Postuler rapidement
Front Desk Agent
InnVest Hotels Limited —Markham, ON
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
Front Desk Agent
Park Inn by Radisson Toronto Markham —Markham, ON
- De 18,00 $ à 18,50 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 11 jours
Front Desk Agent - Full Time
InnVest Hotels Limited —Markham, ON
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement

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Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
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18 $ de l’heure
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (newmarket, on)

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Guest Service Agent

Comfort Inn Newmarket -
Newmarket, ON

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Détails du poste

Temps partiel

Profil recherché

Anglais
Diplôme d'études secondaires
Service aux visiteurs
Étiquette au téléphone
Compétences en communication

Description complète du poste

THE OPPORTUNITY:

GUEST SERVICE REPRESENTATIVE

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.

Complete pre-registration and blocking of rooms for reservations/guest arrival.

Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

Understand room status and room status tracking.

Know room locations, types of rooms available, and room rates.

Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

Process guest check-outs.

Post and file all charges to guest, master, and city ledger accounts.

Work closely with all hotel departments to improve service delivery and efficiency.

Use proper telephone etiquette.

Coordinate guestroom maintenance work with the engineering and maintenance division.

Report any unusual occurrences or requests to the manager or supervisor.

Know all safety and emergency procedures, is aware of accident prevention policies.

Ensure the work environment is tidy and well organized at all times (lobby).

Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English

Excellent organizational, interpersonal and administration skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

High school graduate or equivalent

Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (newmarket, on)

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