Overview
This position is responsible for ensuring that every guest is warmly greeted and feel welcomed upon arrival, while consistently upholding a friendly, positive, and professional demeanor. The role also involves providing clear and accurate directions to guests as needed and maintaining up-to-date knowledge of all features, events, and services across the property. Additionally, the position supports the Guest Experience Administrator by assisting with updates to menus and offerings and serving as a knowledgeable resource regarding events and services available at Ravine.
Role and Responsibilities
- Greets each guest in a professional manner and attends to their needs.
- Provides information to guests regarding current promotions and experiences.
- Maintains a thorough understanding of the menu and beverages being offered in all areas.
- Escorts guests to appropriate location and gives accurate directions.
- Occasionally creates and maintains reservations on Tock software.
- Occasionally responds to telephone, e-mail, and in-person inquiries and reservation requests from clients, business partners, and other parties, referring them to the appropriate individuals, divisions, or departments across the organization as necessary.
- Bids guests farewell at the end of their experience.
- Shares Wine Club information with guests to secure a membership sale.
- Supports the company’s Standards of Service by consistently providing exceptional hospitality to all guests.
- Other duties as assigned.
Educational & Experience Requirements
- Experience with Tock and/or other reservation systems is preferred
- Minimum 3 years of experience in Host or similar role preferred.
- Local area, wine and food knowledge considered an asset.
- Smart Serve Certification is required.
Preferred Skills
- Communication: This position requires excellent listening, speaking, and writing skills.
- Hospitality: Willing to go above and beyond to achieve customer satisfaction; personable and positive.
- Multitasking: Must be able to prioritize and execute multiple tasks while providing exceptional service.
- Adaptability: Able to accept changing conditions and new information in a fast-paced environment.
- Organization: Must be highly organized and able to access a variety of information quickly.
- Physical: Will be required to go long periods without rest, occasionally lift or move objects over 50LBS.
Working Conditions
- This position’s duties will primarily be performed outside.
- Able to work daytime, evening, weekends, weekdays and holidays as required.
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may reasonably be assigned by management. Ravine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ravine is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. This job posting is for an existing vacancy. Our hiring process utilizes AI tools to help assess applications, but all final decisions are made by our hiring team to ensure a fair and comprehensive evaluation.
To request reasonable accommodation, please make a request via email to
[email protected].
