COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Job Summary
This position is responsible for supervising valet staff- primarily- and ensuring courteous and efficient reception and greeting of all guests as well as the safety of guests and their vehicles, staff and pedestrians.
Tasks may include but not limited to: welcoming guests; ensuring all employees comply with health, safety and sanitation standards, making sure that all applicable policies and procedures are being followed as well as ensuring the efficiency of the parking garage services, in order to drive guests vehicles back and forth from parking garage to hotel complex in a professional and efficient manner.
QUALIFICATIONS
· Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of customer service, cleanliness and order.
· Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills
· Approachable: Establishes immediate credibility with guests and staff – leads all staff by example
· Demonstrated
· Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards.
· Outstanding attention to detail – both personal grooming/appearance, recognizing guest and employee needs, vehicle delivery and ensuring policy and procedure standards are maintained at all times
· Demonstrated ability to lead/supervise a large team of operating staff. Sets high priorities/ standards, and demonstrates urgency to achieve critical goals and objectives;
· Demonstrated ability to work cooperatively within a setting to anticipate and assist to another Associate’s guest’s needs.
· Ability to quickly respond to changing work volume; high -energy level/speed.
· Valid drivers license with no driving violations.
· Ability to meet the physical requirements of the job (i.e., lift up to 50 lbs.).
· Must be able to work all shifts including weekends and holidays.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our four business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Job Type: Full-time
Pay: $18.63-$19.06 per hour
Application question(s):
- Have you ever been convicted of a criminal offense?
Experience:
- Valets & Lot Attendants: 1 year (preferred)
Licence/Certification:
- Class G Licence (required)
Work Location: In person
