12 meilleures offres (guest service agent, niagara falls on) (à pourvoir)

Night Auditor Lead Hand - Marriott on the Falls Hotel
Marriott Fallsview Hotel & Spa —Niagara Falls, ON
- De 20,00 $ à 20,81 $ de l’heure
- Fins de semaine au besoin
- Microsoft Excel
- Hôtel
- Capacités de présentation
- Assurance Dentaire
Postuler rapidement
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- 18,20 $ de l’heure
- Temps plein
- Service à la clientèle
- Hôtel
- Diplôme universitaire non requis
- Assurance Dentaire
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Guest Service Agent/ Night Auditor- Skyline Hotel
Canadian Niagara Hotels —Niagara Falls, ON
- 18,20 $ de l’heure
- Temps partiel
- Mathématiques de base
- Hôtel
- Réception
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Guest Service Agent
Days Inn Niagara Falls/Fallsview —Niagara Falls, ON
- 17,70 $ de l’heure
- Temps partiel
- Anglais
- Hôtel
- En présentiel
Postuler rapidement
il y a 6 jours
NIGHT GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Temps plein
- Vente
- Service à la clientèle
- Hôtel
il y a 1 jour
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- De 18,20 $ à 18,58 $ de l’heure
- Fins de semaine au besoin
- Hôtel
- Réception
- Étiquette au téléphone
- Assurance Dentaire
Postuler rapidement
Front Desk / Guest Service Agent
Stone Mill Inn —St. Catharines, ON
- À partir de 17,95 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
Postuler rapidement
il y a 2 jours
Front Desk Agent
Niagara Clifton Group —Niagara Falls, ON
- 18,50 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Expérience administrative
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FOH Rooms - Night Audit Lead Hand
Canadian Niagara Hotels Group —Niagara Falls, ON
- De 20,00 $ à 20,81 $ de l’heure
- Fins de semaine au besoin
- Microsoft Excel
- Hôtel
- Capacités de présentation
- Assurance Dentaire
Postuler rapidement
Front Desk Agent/ Night Clerk
River Rapids Inn —Niagara Falls, ON
- À partir de 18 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Dentaire
- Assurance Vision
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FOH Rooms - Rooms Controller
Canadian Niagara Hotels Group —Niagara Falls, ON
- De 18,50 $ à 19,25 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
Postuler rapidement
Night Auditor
TownePlace Suites By Marriott Niagara Falls —Niagara Falls, ON
- De 17,50 $ à 18,20 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Réception
Postuler rapidement
il y a 9 jours

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Night Auditor Lead Hand - Marriott on the Falls Hotel

Marriott Fallsview Hotel & Spa -
Niagara Falls, ON

Postuler rapidement

Détails du poste

Temps plein
De 20,00 $ à 20,81 $ de l’heure

Profil recherché

Microsoft Excel
Capacités de présentation
Hôtellerie
Réception
Compétences en informatique
Service aux visiteurs
Intelligence artificielle
Compétences en communication
Gestion du temps
Travail de bureau

Description complète du poste

Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.

First Impressions are everything! As Lead Hand Night Auditor you must lead by example and sustain a work environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations. The Lead Hand Night Auditor will assist Management in the day-to-day operation of the front desk, providing leadership by training, coaching, inspiring the Front Desk Agents and the Bellmen while ensuring service levels are in accordance with Marriott Service Standards.

SUMMARY OF RESPONSIBLITIES

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

Assist in the training in the development of the Front Desk Associates and Bell Desk Associates.
Ensure the arrival and departure experience of all guests is seamless.
Empower colleagues to appease any guest service challenges and ensure that all guest issues are tracked and followed up on to ensure service recovery.
Ensure a safe environment for our guests and colleagues by adhering to the health and safety policy.
Consistently exceed guests’ and colleagues’ expectations by providing personal and attentive service and follow up to ensure needs were met and/or all concerns were resolved to their satisfaction in a timely manner.
Ensure smooth shift changes with pass-on to the next shift.
Offer feedback to the Front Office Manager that would assist in conducting performance reviews of Associates in order to enhance their performance and develop improvement plans for those Associates who do not meet the standards.
Supervise proper cleanliness standards – i.e. “Clean as you go” are maintained in the front of the house areas. (i.e. front desk, back office and storage closets)
Ensure Marriott brand standards for service, communication and training are met.
Must be able to consistently offer professional, engaging and friendly service to our external and internal guests by: Creating Personal Connections, Responding to Cues and Making It Brilliant.
Prepare end of day reports in the absence of Night Manager.
Ensure hotel including all outlets are balanced nightly, and reports are sent to leadership team and ownership group.
Respond to emergency situations.
All other duties as assigned.

QUALIFICATIONS

Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
Ability to quickly respond to changing work volume; high-energy level/speed.
Computer Literacy – i.e. proficiency in MARSHA, FSPMS and excel.
Manage and resolve guest problems and communicating in a professional and courteous manner.
Excellent organizational and time management skills as well as the ability to work effectively under pressure.
Ability to work cooperatively within a team setting.
Must have a flexible schedule and available to work weekends and holidays. Working shifts as business levels dictate.
Demonstrated ability to work cooperatively within a setting to anticipate and assist to another Guest Service Agent’s guests’ needs.
A degree/diploma in Hospitality and must have Front Office experience.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $20.00-$20.81 per hour

Ability to commute/relocate:

Niagara Falls, ON L2G 3W7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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guest service agent emplois - niagara falls on

Night Auditor Lead Hand - Marriott on the Falls Hotel

Guest Service Agent

Guest Service Agent/ Night Auditor- Skyline Hotel

Guest Service Agent

NIGHT GUEST SERVICE AGENT

FOH Rooms - Guest Service Agent

Front Desk / Guest Service Agent

Front Desk Agent

FOH Rooms - Night Audit Lead Hand

Front Desk Agent/ Night Clerk

FOH Rooms - Rooms Controller

Night Auditor

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