3 meilleures offres (quality assurance manager, niagara falls on) (à pourvoir)

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage
YOUNGS INSURANCE BROKERS INC. —Niagara Falls, ON
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Esprit d'analyse
- Assurance Dentaire
- Congés payés
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Quality Assurance Manager
Peninsula Plastics Ltd —Fort Erie, ON
- 80 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Systèmes PGI
- Régimes de participation aux bénéfices
- Assurance Dentaire
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Facilities Maintenance Quality Supervisor - Sheraton Fallsview Hotel
Canadian Niagara Hotels —Niagara Falls, ON
- De 26 $ à 30 $ de l’heure
- Fins de semaine au besoin
- Maintenance
- Hôtel
- Plomberie
- Assurance Dentaire
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Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage
YOUNGS INSURANCE BROKERS INC. —Niagara Falls, ON
Identify skill gaps and implement targeted coaching and development plans. A rewarding life insurance referral program. Call quality and service standards.
De 65 000 $ à 80 000 $ par an
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Quality Assurance Manager
Peninsula Plastics Ltd —Fort Erie, ON
Participate in safety hazard analysis and preventive risk mitigation planning, and develop and carry out safety plans and safety training programs.
80 000 $ par an
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Dental Laboratory Quality Control Supervisor
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Previous supervisory, quality-control, or senior technician experience is strongly preferred. Roshen Dental Laboratory is seeking an experienced and highly…
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QC/QA Welding Supervisor (Quality Control) - Steel Manufacturing
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The ability to read and interpret engineering drawings, specifications, and fabrication documents. The position is for a qualified welding supervisor who…
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Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

YOUNGS INSURANCE BROKERS INC. -
Niagara Falls, ON

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Détails du poste

Permanent | Temps plein
De 65 000 $ à 80 000 $ par an

Profil recherché

Vente
Service à la clientèle
Licence RIBO
Esprit d'analyse
Expérience en supervision
Assurance qualité
Capacités de présentation
Contrôle de la qualité
Formation et développement
Leadership
Compétences en communication

Description complète du poste

Company Overview

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, Youngs Insurance Brokers Inc. offers rewarding career opportunities. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. We provide insurance with integrity and are mindful of the trust our client's place in us. At Youngs we offer our employees:

Supportive and friendly team environment with access to our in-house claims, underwriting, commercial marketing, and brand teams
Brand recognition and access to our new business queue
A rewarding life insurance referral program
Company events including our annual golf tournament
Paid time off
Competitive prices for clients with access to 18 insurance markets
The ability to invest in yourself through creating your book of busines

Position Summary

We are seeking an experienced and motivated Training & Quality Control Manager to lead learning, compliance, and operational excellence within our growing Personal Insurance division. This role is ideal for a strong Personal Lines professional who is passionate about employee development, quality assurance, process improvement, and delivering exceptional client experiences across a high-performing brokerage environment.

The ideal candidate combines strong personal lines insurance expertise with leadership, coaching, auditing, and process improvement capabilities.

Key Responsibilities

Training & Development

· Design and deliver onboarding and ongoing training programs for Personal Lines staff, producers, service brokers, and support teams.

· Develop structured learning paths for new hires and existing employees.

· Facilitate training sessions on:

Personal auto and property insurance
Broker management systems
Carrier portals and underwriting guidelines
Sales and retention best practices
Client experience standards
Compliance and regulatory requirements

· Create training materials, SOPs, job aids, scripts, and process documentation.

· Identify skill gaps and implement targeted coaching and development plans.

· Coordinate licensing and continuing education requirements in Ontario.

Quality Control & Compliance

· Conduct regular quality assurance audits on:

Policy documentation
Client file accuracy and documentation
Coverage recommendations
E&O exposure
Call quality and service standards

· Ensure adherence to:

RIBO regulations
Brokerage policies and procedures
Carrier underwriting guidelines
Privacy and compliance standards

· Track and report quality trends, audit findings, and compliance metrics.

· Develop and maintain QA scorecards and performance benchmarks.

Leadership & Coaching

· Provide coaching and mentorship to Personal Lines team members and leaders.

· Partner with department managers to improve employee performance and operational consistency.

· Support leadership with performance improvement initiatives and workflow optimization.

· Foster a culture of accountability, continuous learning, and service excellence.

· Assist with employee evaluations and development planning.

Process Improvement & Operations

· Review workflows and identify opportunities for efficiency, automation, and standardization.

· Lead process improvement initiatives to enhance client experience and reduce errors.

· Collaborate with carriers and internal stakeholders on procedural updates and operational changes.

· Support implementation of new technologies, systems, and operational best practices.

· Maintain consistent standards across all Personal Lines operations.

Qualifications

· Minimum 5 years of Personal Lines insurance experience in Ontario.

· Previous experience in training, quality assurance, compliance, or leadership role within an insurance brokerage.

· Active RIBO license required.

· Strong understanding of:

Ontario auto insurance
Personal property insurance
Underwriting guidelines
Brokerage operations
E&O best practices

· Experience with broker management systems and insurer portals.

· Excellent communication, coaching, and presentation skills.

· Strong analytical, organizational, and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

· CAIB, CIP, or CRM designation considered an asset.

· Experience building training programs and QA frameworks.

· Knowledge of digital brokerage environments and operational optimization strategies.

· Leadership or supervisory experience within Personal Lines.

Core Competencies

· Leadership & coaching

· Training facilitation

· Quality assurance

· Regulatory compliance

· Operational excellence

· Communication & collaboration

· Client-focused mindset

Reporting Structure

Reports to: Vice President of Personal Lines

If you are passionate about building meaningful client relationships and thrive in a community-oriented environment, we invite you to bring your talents to Youngs Insurance Brokers Inc. — where your impact makes a difference.

Pay: $65,000.00-$80,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Experience:

Personal Lines: 5 years (preferred)

Licence/Certification:

RIBO License (required)

Work Location: In person

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quality assurance manager emplois - niagara falls on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

Quality Assurance Manager

Facilities Maintenance Quality Supervisor - Sheraton Fallsview Hotel

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