20 meilleures offres (sales support analyst, north york, on) (à pourvoir)

Customer Experience Analyst
Doxim —Toronto, ON
- Télétravail
- Salesforce
- Microsoft Office
- Baccalauréat
- Congés payés
Inside Sales / Origination Analyst
Clairvest —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Développement commercial
Postuler rapidement
Customer Success Analyst
Sodales Solutions —Toronto, ON
- De 50 000 $ à 70 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Service à la clientèle
- Baccalauréat
Postuler rapidement
il y a 5 jours
Client Experience Manager
Hermès Paris —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Expérience en gestion
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Customer Service Representative
Beanfield Technologies Inc. —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Vente
- Service à la clientèle
Postuler rapidement
il y a 6 jours
Sales - Territory Manager - ON
F12.net —North York, ON
- Temps plein
- Capacités de présentation
- Baccalauréat
- Leadership
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Data Solutions Analyst
Citylitics —Toronto, ON
- De 60 000 $ à 78 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Analyse de données
- Recherche
Postuler rapidement
Solution Consultant
Prophix —Etobicoke, ON
- De 85 000 $ à 105 000 $ par an
- Travail hybride
- Microsoft Excel
- Vente
- Ingénierie
- Assurance Dentaire
- Congés payés
Postuler rapidement
Account Executive - Capital Markets
Fiscal.ai —Toronto, ON
- De 100 000 $ à 200 000 $ par an
- Temps plein
- Travail hybride
- Finance
- Baccalauréat
- Déplacements à prévoir
Postuler rapidement
Sales Lead (SAP)
Technitask —Toronto, ON
- De 120 000 $ à 175 000 $ par an
- Temps plein
- Télétravail
- Vente
- Capacités de présentation
- Compétences en communication
Solutions Consultant, Emerging Enterprise, General Business
Braze —Toronto, ON
- De 84 000 $ à 180 000 $ par an
- Travail hybride
- Déplacements à prévoir jusqu'à 50%
- Vente
- Déplacements à prévoir
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 11 jours
Insurance Advisor (Levine Financial Group)
Nicola Wealth —Toronto, ON
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Structured Investments Distribution - Analyst
iCapital —Toronto, ON
- Temps plein
- Vente
- Baccalauréat
- Services financiers
- Congés payés
- Assurance Vision
Asset Management - Client Account Manager - Vice President
JPMorganChase —Toronto, ON
- De 115 000 $ à 165 000 $ par an
- Temps plein
- Baccalauréat
- Sens de l'organisation
- Compétences en communication
Manager, Product Integration
Mastercard —Toronto, ON
- De 109 000 $ à 158 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Gestion de projet
VP Institutional Sales
Fidelity Investments —Toronto, ON
- De 150 000 $ à 175 000 $ par an
- Temps plein
- Finance
- Maîtrise
- Développement commercial
- Régimes de participation aux bénéfices
- Bourses d'Études
Bilingual Online Billing & Support Agent - (French and English)
Indigo Books & Music —Toronto, ON
- Temps plein
- Télétravail
- Bilingue
- Microsoft Excel
- Service à la clientèle
Postuler rapidement
il y a 6 jours
Manager, Client Policy
Glass Lewis —Toronto, ON
- Temps plein
- Travail hybride
- Microsoft Excel
- Gestion de projet
- Baccalauréat
il y a 10 jours
Senior Manager: Sales Operations & Pan-Channel Enablement - TD Asset Management
TD Bank —Toronto, ON
- De 115 600 $ à 163 200 $ par an
- Temps plein
- Vente
- SharePoint
- Leadership
- Congés payés
il y a 4 jours
Director, Revenue Operations
Thinkon Inc —Etobicoke, ON
- De 140 250 $ à 150 025 $ par an
- Temps plein
- Assurance Dentaire
Postuler rapidement
il y a 10 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : sales support analyst (north york, on)

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Customer Experience Analyst

Doxim -
Toronto, ON

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Détails du poste

Profil recherché

Salesforce
Microsoft Office
Baccalauréat
B2B
Logiciel-service
Gestion des comptes
Compétences en communication

Description complète du poste

Who We Are

For over 25 years, we've helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

The Customer Experience Analyst role at Doxim, is responsible for developing and maintaining these customer relationships with 3 main goals in mind:

Driving the end-to-end onboarding phase of the customers journey, ensuring that the customers' experience achieves the definition of "what success equals" that they provided to us pre-close.
Ensuring that the customers' ongoing journey with us delivers a positive experience, such that they are willing to entertain expansion of the Doxim relationship through up-sell and cross-sale initiatives.
Ensuring that the customers' long-term experience with Doxim is a positive one, by efficiently addressing any issues and concerns they have and resolving any incidents as they arise, so these things don't negatively impact the renewal event, as and when it comes around.

The Customer Experience professional achieves these key objectives by working closely with key customer stakeholders and executive sponsors as their trusted advisors, to ensure that Doxim products and services help them to achieve their desired outcomes.

ROLE RESPONSIBLITIES:

More specifically, this role encompasses the following responsibilities:

1. ONBOARDING, ADOPTION AND VALUE REALIZATION:

Act as the customer champion for all professional services or other implementations/ interactions, ensuring that we:
Properly manage customer expectations
Consistently deliver in-line with these expectations and accountabilities
Rigorously follow the Implementation and Go-live playbook
- Drive all aspects and activities associated with the adoption and value realization phase of the customer journey.
- Be the champion for the end-to-end customer journey at Doxim and promote the correct treatment of customers across all departments and all phases of their journey.

2. ONGOING CUSTOMER INTERACTIONS:

Operate as the day-to-day point of contact for customers in your segment.
Ensure that issue and related escalations are managed to resolution efficiently across the organization.
Encourage 'successful' (happy) customers to participate in testimonials, reference calls and case studies/win stories.
Drive all aspects of customer feedback mechanisms that provide us with a pulse on customer sentiments (Post Project Implementation, Closed case and Net Promoter surveys)

3. EXPANSION AND RENEWAL ACTIVITIES:

Know what products and services the customer currently has and understand what additional products and services may prove valuable to them.
Help identify new revenue expansion opportunities (upsell or cross sell) and communicate these to the sales team
Support the sales team during the sales cycle with client liaison and coordination of needed paperwork (MSAs & Schedules Statements of Work, Change Requests, etc.)
Thoroughly plan for all customer renewals and ensure these are completed on time
Leveraging additional Doxim resources as appropriate (occasionally teaming with account managers to achieve this)

ROLE REQUIREMENTS:

Minimum 5 years' experience working for a B2B SaaS vendor
Previous experience as an Account Manager/Customer Success or Experience Professional
Experience working with in US Financial and Credit Union industry
Ability to manage multiple projects simultaneously while paying strict attention to detail
Excellent verbal and written communication skills backed by a strong technical aptitude
High degree of professionalism and integrity plus ability to establish customer trust
Excellent interpersonal skill with ability to build authentic business relationships
Teamwork mentality and willingness to assist wherever needed
Ambitious and driven, thriving in fast-paced and demanding environment
Experience analyzing data & trends to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office
Bachelor's degree from college or university or applicable experience

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : sales support analyst (north york, on)

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