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Retail Store Manager

Tanya Taylor
Toronto, ON

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Détails du poste

Temps plein
De 70 000 $ à 85 000 $ par an

Profil recherché

Vente au détail de luxe
Baccalauréat
Swift
Diplôme d'associé
Gestion de vente au détail
Compétences en communication

Description complète du poste

DEPARTMENT: Retail

POSITION: Retail Store Manager

LOCATION: 5 Scrivener Square, Summerhill Toronto

Full-Time

Permanent

OVERVIEW

Opening in Fall 2026, Tanya Taylor is bringing its signature color, artistry, and spirit to Summerhill Toronto, Ontario with a brand-new boutique in the heart of town.

As Retail Store Manager, you will serve as the brand’s leader on the ground responsible for building and mentoring a dynamic team, driving top-line sales, delivering exceptional client experiences, and ensuring flawless execution of all store operations. This is a rare opportunity to help shape a store from the ground up and expand Tanya Taylor’s presence in an exciting new market.

We're looking for someone entrepreneurial and passionate, who thrives in an environment where they can make an impact, act as a brand ambassador, and build deep client relationships in a luxury-minded but community-driven setting.

RESPONSIBILITIES

Business & Sales Performance:

Drive performance for the Summerhill boutique, achieving weekly, monthly and seasonal sales goals
Lead from the floor actively selling and coaching your team to deliver best in class service and results
Partner with the corporate marketing team on store events, trunk shows, and activations tailored to the Summerhill community
Collaborate with the Senior Director of DTC on product strategy and buys
Champion the Tanya Taylor brand in the Toronto area building awareness through grassroots outreach and relationship-building
Analyze selling and support DTC + sales team on annual forecasts and goal setting for team
Analyze and drive key retail metrics including conversion, average order value, units per transaction and client retention

Client Management:

Build and nurture a high-retention client strategy through elevated service and thoughtful outreach
Leverage CRM tools to grow and maintain a client book tailored to the local market
Introduce your existing client base to the Tanya Taylor brand and new location
Create a robust private appointment culture and manage external stylists who bring clients into the store

Team Management & Leadership:

Recruit, hire, and train a high-performing, service-first retail team
Foster a positive, motivating, and inclusive team culture aligned with the Tanya Taylor brand
Manage scheduling, timecards, and payroll with accuracy and adherence to policies
Conduct performance reviews and ongoing development plans to support growth and retention
Implement clear training programs and SOPs to empower team performance
Conduct regular coaching conversations and performance feedback
Create an accountable, respectful and inclusive team culture
Support onboarding and ongoing development of employees
Address performance, attendance and employee relations concerns in partnership with leadership and People Operations where appropriate

Operations & Administration:

Manage overall store budget and payroll planning
Maintain an elevated store environment from visual standards to music to staff presentation
Oversee inventory accuracy, weekly deliveries, and shrink prevention
Create opening/closing procedures
Ensure compliance with all company policies and safety protocols
Work closely with the logistics team to ensure that appropriate stock and assortment levels are met and that weekly deliveries are received
Ensure compliance with Ontario employment standards, health & safety and company policies
Support payroll accuracy, scheduling and labour management
Monitor staffing levels and support recruitment planning based on business needs
Support safe store operations and loss prevention initiatives

Visual Merchandising:

Work with corporate teams to uphold Tanya Taylor's visual identity in-store
Maintain product presentation that highlights best sellers, core styles, and new arrivals
Lead seasonal floor sets

Reporting:

Share weekly sales reports and performance recaps with the corporate team
Communicate regularly with the founder and CEO on store progress and feedback

QUALIFICATIONS

5+ years of previous retail management experience, preferably in womenswear or luxury
Track record of meeting or exceeding financial sales goals
Proficient in retail analytics
Strong understanding of luxury or contemporary retail clientele and relationship driven selling environments preferred
Strong interpersonal, communication, and client building skills
Experience managing and developing a team
Proficiency in POS systems; Shopify a plus
Knowledge of inventory processes and CRM strategies
Understanding of luxury clientele, elevated service environments and the Summerhill / Toronto customer market
Ability to work a flexible retail schedule including evenings, weekends and key retail periods
Build and maintain meaningful client relationships through exceptional service, personalized styling, outreach and community engagement, while leading the team in developing a strong and loyal client base.

BENEFITS

This is an opportunity to play a meaningful role in shaping Tanya Taylor’s retail presence in Canada and contribute to a highly collaborative environment.

Competitive healthcare benefits, including medical, dental, and vision for full time employees
Bonus compensation based on performance
Paid time off
Clothing allowance

Salary Range: $70,000–$85,000 CAD plus bonus opportunity

ABOUT TANYA TAYLOR

Tanya Taylor is a New York-based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind.

The brand currently has flagship stores in New York City and Greenwich, with a third location planned for Toronto in Fall 2026. Tanya Taylor is also available at leading retailers including Saks Fifth Avenue, Neiman Marcus, Bloomingdale's, and Shopbop, and has been worn by inspirational women including Michelle Obama, Taylor Swift, Ariana Grande, Tracee Ellis Ross, Beyoncé, Emily Blunt, and America Ferrera.

Pay: $70,000.00-$85,000.00 per year

Benefits:

Dental care
Extended health care
Paid time off
Store discount
Vision care

Work Location: In person

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