3 meilleures offres (bdc agent, north york on) (à pourvoir)

Automotive BDC Agent
Signature Cars —Mississauga, ON
- De 50 000 $ à 70 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Expérience en supervision
- Gestion d'équipe
- Assurance Dentaire
- Congés payés
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BDC Agent
UpAuto —Toronto, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Microsoft Office
Postuler rapidement
il y a 14 jours
Staff Software Engineer - Digital Experience Platform
Nubank —Toronto, ON
- Temps plein
- Travail hybride
- Compétences en communication
- Programmes de Bien-être
- Indemnité de déménagement
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Automotive BDC Agent
Signature Cars —Mississauga, ON
Handle inbound and outbound calls, internet leads, and appointment setting. Stay informed about current promotions, inventory, and dealership processes to…
De 50 000 $ à 70 000 $ par an
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BDC Agent
UpAuto —Toronto, ON
Contact outbound calls inform customers of safety recall campaigns relevant to their vehicles. Respond to inbound calls from customers to book service…
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il y a 14 jours

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BDC Agent
UpAuto —Toronto, ON
Contact outbound calls inform customers of safety recall campaigns relevant to their vehicles. Respond to inbound calls from customers to book service…
De 40 000 $ à 60 000 $ par an
Postuler rapidement
il y a 14 jours

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Automotive BDC Agent

Signature Cars -
Mississauga, ON

Postuler rapidement

Détails du poste

Temps plein
De 50 000 $ à 70 000 $ par an

Profil recherché

Logiciels de GRC/CRM
Soutien aux ventes
Planification des rendez-vous clients
Coaching
Gestion des demandes des clients
Génération de leads
Expérience en supervision
Gestion d'équipe
Orientation axée sur le service à la clientèle
Appels sortants
Planification des rendez-vous
Formation et développement
Télémarketing
Compétences en communication
Expérience en concession
Interaction avec les clients
Coordination d'équipe
Évaluation du rendement

Description complète du poste

Job Summary:

We are looking for an experienced and motivated Automotive BDC agent to oversee the day-to-day operations of our Business Development Center. This role is essential in driving customer engagement, generating qualified leads, and supporting the sales and service departments. The ideal candidate is a strong communicator, team leader, and results-oriented professional who can effectively coach BDC representatives and improve department performance

Key Responsibilities:

Handle inbound and outbound calls, internet leads, and appointment setting.
Set goals, monitor team performance, ensuring adherence to scripts, processes, and daily productivity goals.
Conduct regular training, coaching, and performance reviews to improve call quality, lead follow-up, and appointment conversion rates.
Assist with scheduling and workload management to ensure optimal BDC coverage during business hours.
Track and report key performance indicators (KPIs) such as lead response times, appointment show rates, and call volume.
Work closely with the sales and service departments to ensure accurate communication and a smooth handoff of appointments.
Work closely with Marketing Coordinator to generate campaigns for follow up.
Address and resolve escalated customer concerns in a professional and timely manner.
Ensure proper and consistent use of the dealership’s CRM and BDC software tools.
Stay informed about current promotions, inventory, and dealership processes to assist with lead conversion and customer inquiries.

Qualifications:

1–3 years of experience in a BDC, automotive call center, or similar supervisory role.
Strong leadership and team management skills.
Excellent written and verbal communication abilities.
Familiarity with CRM systems (e.g., PBS, Surefire, Activix).
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Customer-focused mindset with a commitment to delivering outstanding service.
Automotive dealership experience preferred.

Benefits:

Competitive salary plus performance bonuses.
Health and Dental insurance
Paid time off and holidays.
Opportunities for advancement and career growth.
Employee discounts and incentives.

Experience:

BDC/Automotive Call Center: 1 year (required)
Management : 1 year (required)

Work Location: In person

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