Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.
We are looking for a permanent full time Housekeeping Manager to add to our team. This position is for our Chateau Nova Yellowknife hotel located at 4571-48 Street Yellowknife, NWT, X1A 0E2.
Primary Responsibilities And Essential Duties:
The specific responsibilities of the Housekeeping Manager will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas:
- Schedule associates in accordance with forecasted occupancy; adjusting staffing as necessary for sudden changes in occupancy.
- Coordinating availability of rooms with Front Office Manager.
- Coordinating and supervising the daily activities of the housekeeping, laundry, and janitorial team.
- Setting goals, standards and finding solutions that are beneficial to guests and Associates, while meeting deadlines that are decisive and achievement oriented.
- Coaching and training Associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
- Conducting daily walk throughs of the hotel. Noting any deficiencies and following up as required.
- Ensuring Associates are recognized regularly for their contribution.
- Approving daily update for payroll and labor tool and ensuring accuracy & proper tracking.
- Developing strategies and action plans to achieve set goals and objectives for NOI and GSS.
- Contributing ideas and input during Executive Committee meetings as an engaged leader towards achieving the hotel’s goals and objectives.
- Participating in Department Head meetings.
- Completing any payroll forms & submitting in a timely manner.
- Conducting weekly one on one meetings with leadership team.
- Ensuring attendance to hotel functions i.e.: town hall, social events.
- Monitoring the responses on customer comment cards; identifying problem areas and formulating solutions.
- Conducting continual inspections to determine hotel’s overall level of cleanliness; performing follow up.
- Overseeing inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines, and equipment.
- Scheduling and supervising all rotational and special cleaning programs as required.
- Securing keys in accordance with hotel’s key management policy.
- Maintaining safe working conditions within department and hotel by ensuring that all associates follow safety rules and procedures.
- Managing performance for all associates according to hotel policies as required.
- Ensuring the Housekeeping Department operates within approved budget and assisting in the preparation of annual budget.
- Controlling operating and payroll costs of the department.
- Working closely with the maintenance department conducting product and/or equipment tests as necessary.
- Ensuring the necessary resources; functional tools & equipment including linen are readily available.
- Conducting effective Associate meetings and counseling sessions.
- Conducting performance reviews according to established deadlines.
- Leading and co-ordinating renovation projects as related to guestrooms and other areas as assigned.
- Meeting and exceeding the expectations of the Associates by utilizing leadership skills and motivation techniques to maximize Associate productivity and satisfaction of direct reports.
- Implementing monthly room cleaning programs and lost/found items with policies, standards, and procedures.
- Providing a clean, well-maintained hotel by supervising the laundry and housekeeping
- Reporting all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately.
- Adhering to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
- Always providing exceptional guest service.
- Ensuring customer concerns are addressed in a timely and professional manner
- Other projects/duties as assigned.
Education, Experience and Salary:
- Must be able to legally work in Canada
- Must speak fluent English
- Flexible availability - This position is a permanent fulltime position and includes days, evenings, weekends, and holidays.
- A university degree or college diploma in hospital management, hotel management or business administration is required.
- 3-5 years’ experience in housekeeping with management/supervisory experience. Able to work well independently with little supervision
- Starting Wage $25.24/hour
Nova Perks:
In addition to competitive wages, we offer:
- Meal program
- Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
- Friends & Family Rates at any of our locations
- Extended Health Benefits for full time employees
- Employee Discounts at the F&B Outlets
Job Specification and Skills:
- Interpersonal Skills: Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations. Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.
- Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness. Must have attention to detail.
- Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.
- Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically upholds organizational values.
- Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.
- Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.
- Innovation: Generates suggestions for improving work.
- Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations to other employees of the organization.
Physical Demands:
- Move, lift, carry, push, pull, and place
- Lifting - Under 20lbs 50% of work time, Carrying - Over 20lbs 10% of work time, Pulling - Over 20lbs
- Objects weighing less than or equal to 50 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, for an extended period
Work Environment:
The work environment is a hotel setting, which has the following conditions: low-medium noise environment; high traffic area for internally and external guests, exposure to moving parts and equipment such as vacuum and steam cleaner. Potential exposure to theft and/or belligerent guests. Exposure to chemicals. Frequently working in areas of high temperatures around heavy equipment. Exposure to sharps and biohazards.
The Destination
The Northwest Territories is so many things. It’s the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barren lands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it’s downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice. It is an immense land here for you to explore. It is waiting for you.
We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.
Nova Hotels is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
