8 meilleures offres (front desk manager, nova scotia) (à pourvoir)

Guest Services Manager
Delta Hotels By Marriott Halifax Downtown —Halifax, NS
- De 55 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Salesforce
- Microsoft Office
- Hôtel
- Assurance Invalidité
- Assurance Dentaire
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il y a 5 jours
Guest Services Manager
Four Points by Sheraton Halifax —Halifax, NS
- 60 000 $ par an
- Heures supplémentaires
- Microsoft Office
- Hôtel
- Ressources humaines
- Assurance Dentaire
- Assurance Vie
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Front Office Manager CAN
Hampton Inn & Suites by Hilton —Dartmouth, NS
- Fins de semaine au besoin
- Anglais
- Hôtel
- Caisse
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Hotel Front Office Manager
Super 8 Windsor —Windsor, NS
- De 19 $ à 21 $ de l’heure
- Fins de semaine au besoin
- Hôtel
- Diplôme d'études secondaires
- Expérience en supervision
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il y a 5 jours
Assistant Guest Services Manager
Best Western Plus Chocolate Lake Hotel —Halifax, NS
- Temps partiel
- Hôtel
- Diplôme d'études secondaires
- Expérience en supervision
- Assurance Dentaire
- Assurance Vie
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Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS
Moxy Halifax Downtown —Halifax, NS
- 20 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Vente
- Mathématiques de base
- Jours fériés payés
- Assurance Dentaire
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Front Desk Supervisor CAN
Hampton Inn & Suites - Dartmouth Crossing —Dartmouth, NS
- Anglais
- Hôtel
- Diplôme d'études secondaires
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Front Office Supervisor
Super 8 Truro —Millbrook, NS
- De 20 $ à 21 $ de l’heure
- Temps plein
- Hôtel
- Caisse
- Gestion d'équipe
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Guest Services Manager
Delta Hotels By Marriott Halifax Downtown —Halifax, NS
*The Extras That Matter:* Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.
De 55 000 $ à 65 000 $ par an
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il y a 5 jours
General Manager
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Guest Services Manager

Delta Hotels By Marriott Halifax Downtown -
Halifax, NS

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Détails du poste

Permanent | Temps plein
De 55 000 $ à 65 000 $ par an
Il y a 5 jours

Profil recherché

Expérience en hôtellerie et hébergement
Salesforce
Coaching
Études postsecondaires
Microsoft Office
Expérience en services aux clients d'hôtel
Priorisation des tâches
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
SharePoint
Réception
Formation et développement
Service aux visiteurs
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Coordination d'équipe

Description complète du poste

Leader. Problem-Solver. Guest Experience Champion. Sound like you? If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Who We Are

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Why You'll Love Working with Us

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

· Competitive Compensation & Bonus: Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

· The Extras That Matter: Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

· Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

· Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

What You'll Do

· Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.

· Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.

· Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.

· Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.

· Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.

· Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.

· Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.

· Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.

· Collaborate with Sales on group booking status and maintain room rate control and availability.

· Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.

· Other related duties as assigned.

How You Excel

· A natural leader and coach who brings out the best in others.

· Self-starter with initiative to see assignments through to completion.

· Strong organizational skills with the ability to prioritize tasks and manage competing demands.

· Analytical mindset with sharp attention to detail.

· Excellent verbal and written communication skills, with a strong customer service focus and problem resolution abilities.

· Passionate about creating a positive, high-performing team culture.

How We Thrive in Our Working Environment

Where You'll Work:

You'll be based in a dynamic front office environment, with time spent at the desk, in back-of-house spaces, and throughout the hotel lobby. You'll be where the action is, connecting with guests and leading your team in real time.

When You'll Work:

Hospitality is a 24/7 industry, and our teams show up for each other. This role requires flexibility to work a variety of shifts, including days, afternoons, evenings, weekends, and holidays. We believe in balance and support our leaders to manage their time effectively.

What You Bring

· Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above.

· Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint.

· Post-secondary education in Hospitality Management, previous Marriott experience, and/or Salesforce experience is an asset.

Ready to Lead the Way?

If you're a passionate leader who believes great service starts with great people, and you're ready to make your mark at a property on the rise, we'd love to meet you.

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Notice to potential job applicants:If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.

Thank you for your interest! We sincerely appreciate you taking the time to apply. While we'd love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.

Pay: $55,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
RRSP match

Application question(s):

How many years of guest services management experience do you have?
Are you legally authorized to work in Canada for this position?
Will you now require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
Will you in the future require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
Are you available to work weekends and statutory holidays, when required as part of the position?

Work Location: In person

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front desk manager emplois - nova scotia

Guest Services Manager

Guest Services Manager

Front Office Manager CAN

Hotel Front Office Manager

Assistant Guest Services Manager

Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS

Front Desk Supervisor CAN

Front Office Supervisor

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