6 meilleures offres (hotel front desk supervisor, nova scotia) (à pourvoir)

Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS
Moxy Halifax Downtown —Halifax, NS
- 20 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Vente
- Mathématiques de base
- Jours fériés payés
- Assurance Dentaire
Postuler rapidement
il y a 13 jours
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- 60 000 $ par an
- Heures supplémentaires
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- De 19 $ à 21 $ de l’heure
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Super 8 Truro —Millbrook, NS
- De 20 $ à 21 $ de l’heure
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Best Western Plus Chocolate Lake Hotel —Halifax, NS
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Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS

Moxy Halifax Downtown -
Halifax, NS

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Détails du poste

Temps plein
20 $ de l’heure
Il y a 13 jours

Profil recherché

Utilisation d'un ordinateur
Contrôle de l'inventaire
Expérience en hôtellerie et hébergement
Vente
Mathématiques de base
Supervision de la garde des espèces et du balancement de la caisse
Traitement des plaintes
Caisse
Mathématiques
Gestion d'équipe
Blanchissage
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Saisie de données
Réception
Gestion de trésorerie
Dépôts
Formation et développement
Service aux visiteurs
Registres
Leadership
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Compétences en communication

Description complète du poste

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Supervisor for the Moxy Halifax Downtown, Halifax, NS

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Leads the Guest Services Team to success through training, development and overall support.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Use the guests’ names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls and mail properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the Director of Operations.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant, other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

Minimum 1 year experience as front desk agent in a hotel
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards a plus.
Previous experience leading a team to success a huge plus.

This job requires the ability to perform the following:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Salary: $20 per hour
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee assistance program
Employee discount

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hotel front desk supervisor emplois - nova scotia

Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS

Guest Services Manager

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