7 meilleures offres (veterinary assistant/receptionist, nova scotia) (à pourvoir)

Client Care Representative
Coastal Care Veterinary Emergency & Referral Hospital —Halifax, NS
- De 19 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Sens de l'organisation
- Réception
- Nettoyage
- Programmes de Bien-être
- Assurance Dentaire
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Veterinary Receptionist
Waverley Animal Hospital —Waverley, NS
- De 18 $ à 20 $ de l’heure
- Temps partiel
- Microsoft Word
- Service à la clientèle
- Expérience en laboratoire
- Réductions Tarifaires
- Assurance Invalidité
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Veterinary Assistant/Receptionist
Fundy Veterinarians - Truro —Truro, NS
- Temps plein
- Réception
- Assurance Dentaire
- Assurance Vision
Veterinary Assistant/Receptionist
Stewiacke River Animal Hospital —Halifax, NS
- Temps partiel
- Assainissement
- Réception
- Nettoyage
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il y a 10 jours
Veterinary Assistant, Receptionist, East Hants Animal Hospital
VCA Animal Hospitals —Elmsdale, NS
- Temps plein
- Réception
- Nettoyage
- Programme d'Aide aux Employés
Veterinary Assistant/Receptionist
Acres Animal Hospital —Dartmouth, NS
- De 18 $ à 20 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Invalidité
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il y a 11 jours
Veterinary Assistant, North End Animal Hospital
VCA Animal Hospitals —Halifax, NS
- Temps plein
- Réception
- Nettoyage
- Programme d'Aide aux Employés

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Veterinary Assistant/Receptionist
Fundy Veterinarians - Truro —Truro, NS
We’re looking for a friendly, organized, and compassionate individual who enjoys working with people and animals in a fast-paced team environment.
Client Care Representative
Coastal Care Veterinary Emergency & Referral Hospital —Halifax, NS
 Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers…
De 19 $ à 25 $ de l’heure
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Veterinary Receptionist/Assistant
Millennium City Veterinary Hospital —Pickering, ON
The responsibilities of the role include scheduling appointments, answering phone calls, greeting clients, processing payments, and addressing inquiries.
De 18 $ à 19 $ de l’heure
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il y a 8 jours
Veterinary Assistant, Receptionist, Apple Creek Animal Hospital
VCA Animal Hospitals —Markham, ON
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments…
De 17,85 $ à 25,00 $ de l’heure

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Client Care Representative

Coastal Care Veterinary Emergency & Referral Hospital -
Halifax, NS

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Détails du poste

Permanent | Temps plein
De 19 $ à 25 $ de l’heure

Profil recherché

Communication avec la clientèle
Diplôme d'études professionnelles
Planification des rendez-vous clients
Communication avec les clients
AEC
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Nettoyage
Gestion de trésorerie
Compétences en communication
Interaction avec les clients

Description complète du poste

Coastal Care Veterinary Emergency & Referral Hospital in Halifax is seeking a seeking a friendly, energetic, and compassionate Veterinary Assistant & Customer Service Representative to join our innovative and dynamic team in a full-time capacity.

If you love animals, and enjoy helping people – search no further!

Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.

The Veterinary Assistant Customer Service Representative is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a patient focused service model, participating in a supportive work environment, and by communicating openly with the medical team, the Veterinary Assistant supports the growth and vision of the practice.

We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

A healthy work-life balance is important to us! As such, schedules may include dayshifts, night shifts, weekdays, weekends, and holidays; to help create a schedule that will allow for life outside of work.

Job Duties:

Client Experience

 Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.

 Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.

 Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.

 Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

Patient Experience

 Focusses on the well-being and comfort of the patient while following best medicine and patient experience principles.

 Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.

 Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.

Culture Champion Communication

 Contributes to a positive, healthy culture in the workplace is team oriented.

 Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and

cooperative relationships.

 Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.

 Follows progressive patient care standards while supporting a positive work environment.

Receptionist Duties

 Welcomes and supports clients and pets, adapting responses to reflect the situation.

 Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.

 Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.

 Sends client communications such as welcome letters, sympathy cards, and newsletters in accordance with clinic protocols approved timelines.

 Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.

 Identifies questionable or missed fees, and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.

 Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.

Qualifications:

 Experience in the Veterinary industry

 Veterinary Assistant or Medical Receptionist Certification is preferred

 Strong communication and interpersonal skills required

 Multi-tasking and organizational skills

 Ability to plan and prioritize

 A kind, compassionate, and responsible disposition

 Problem solving skills with the ability to adapt, be creative, and offer quick and effective

solutions

 Ability to work in teams and thrive in a fast-paced environment

 Proven ability to build and nurture relationships at all levels

 An approach that is progressive, strategic, humble, and achievement oriented

 A love for animals!

Total Compensation

We value our team members, and prove it by supporting your personal, financial, and professional growth through:

 A Competitive Wage

 A comprehensive Health Benefits package (100% of Medical, Dental, Vision premiums paid), effective following successful completion of 3-month probationary period

 Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)

 Employee Assistance Program

 Paid Vacation time

 Paid Emergency Days

 Paid holidays beyond the standard NS requirements

 Generous Veterinary Discounts (extended family and friends discount)

 Uniform Allowance

 RRSP matching

 Yearly CE allowance

 Wellness program and veterinary discount pricing through Hills, RC, PPVD portals

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Job Types: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

veterinary receptionist: 2 years (required)

Work Location: In person

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