9 meilleures offres (evening call centre, oakville, on) (à pourvoir)

Duty Operator (Weekends) - Oakville
Commissionaires Great Lakes —Oakville, ON
- 22 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 4 jours
Service Ontario - Customer Support Manager
Staples —Oakville, ON
- De 39 300 $ à 45 700 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
Client Services Associate (Part-Time)
Worksite Safety —Burlington, ON
- 22 $ de l’heure
- Temps partiel
- Service à la clientèle
- Intelligence artificielle
- Compétences en communication
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Client Services Associate (Bilingual French)
Worksite Safety —Burlington, ON
- À partir de 52 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Service à la clientèle
- Intelligence artificielle
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Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8
VON Canada (Ontario) —Mississauga, ON
- De 19,97 $ à 23,02 $ de l’heure
- Temps partiel
- Microsoft Outlook
- Service à la clientèle
- Microsoft Office
- Jours fériés payés
- Assurance Dentaire
il y a 4 jours
Bilingual Customer Service Administrator (Mississauga Based: Afternoon Shift)
Philips —Mississauga, ON
- De 41 000 $ à 64 000 $ par an
- Heures supplémentaires
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Plan d'actionnariat des employés
- Bourses d'Études
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
IQVIA —Mississauga, ON
- De 50 500 $ à 84 100 $ par an
- Temps plein
- Télétravail
- Bilingue
- Espagnol
- Microsoft Excel
Technical Specialist 1
Symcor Inc. —Mississauga, ON
- Fins de semaine au besoin
- Microsoft Access
- Microsoft Outlook
- Informatique
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14 h
Sales Consultant
Acura Sherway —Etobicoke, ON
- De 60 000 $ à 120 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Assurance Dentaire
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Duty Operator (Weekends) - Oakville

Commissionaires Great Lakes -
Oakville, ON

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Détails du poste

Temps partiel
22 $ de l’heure
Il y a 4 jours

Profil recherché

Microsoft Word
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Système de vidéosurveillance
Études postsecondaires
Gestion de la qualité
Microsoft Office
Sens de l'organisation
Sécurité
Analyse des causes profondes
Compétences en communication
Audit interne

Description complète du poste

INTRODUCTION:

Duty Operator – Security Operations Centre (SOC)

Department: Security Operations Centre (SOC)
Job Type: Part- Time (Weekends)
Location: Oakville, ON
Hourly Rate: $22.00/hour

About Commissionaires Great Lakes

Commissionaires Great Lakes (CGL) has been proudly serving communities since 1925, providing meaningful employment opportunities for veterans and individuals dedicated to public service. As one of Canada’s most respected security and public safety organizations, we deliver trusted security solutions across Central and Southwestern Ontario.

Our services include uniformed security, mobile response, by-law enforcement, identification services, and 24/7 security operations support.

At CGL, we are driven by integrity, accountability, professionalism, and continuous improvement. We value people who are calm under pressure, service-oriented, and committed to making a real difference in the safety and security of the communities we serve.

About the Role

As a Duty Operator in our Security Operations Centre (SOC), you are the critical coordination point between clients, field staff, and emergency services. You will monitor live security systems, manage incoming communications, and ensure timely, accurate responses to incidents across multiple sites.

This is a high-responsibility, fast-paced role where strong judgment, communication, and multitasking skills directly impact operational success and public safety.

You will also play an important role in supporting continuous improvement initiatives, including Lean Six Sigma projects and ISO 9001 Quality Management System compliance.

What You’ll Do

In this role, you will:

Monitor alarms, CCTV, access control systems, GPS tracking, and other security platforms
Receive, prioritize, and manage high-volume communications across phone, radio, and digital channels
Coordinate and dispatch security personnel and emergency response resources
Maintain real-time communication with field staff to ensure effective service delivery
Respond to incidents with professionalism, urgency, and sound judgment
Document all occurrences accurately in incident management systems and logs
Escalate critical events in accordance with established protocols
Monitor staffing, shift coverage, and resource availability
Support KPI tracking, reporting, and operational performance analysis
Participate in process improvement initiatives (Lean Six Sigma / continuous improvement)
Support ISO 9001 activities including documentation, audits, and corrective actions (CAPA)
Conduct post-incident reviews and root cause analysis to improve future outcomes
Maintain compliance with internal policies, client requirements, and applicable legislation

What You Bring

Required Experience & Skills

2–5 years of experience in one or more of the following:
- Security Operations Centre (SOC)
- Security dispatch or emergency communications
- Public safety communications
- High-volume call center or control room environment
Strong multitasking ability across multiple communication channels (phone, radio, systems)
Excellent communication, customer service, and conflict resolution skills
Ability to stay calm, focused, and decisive under pressure
Strong organizational skills and attention to detail
Intermediate to advanced Microsoft Office skills (Excel, Word, Outlook)
Ability to work flexible shifts (days, evenings, nights, weekends, holidays)
Post-secondary education or equivalent experience
Minimum 5 years Canadian residency (security clearance requirement)

Nice to Have

Experience with ISO 9001 Quality Management Systems
Internal audit or compliance experience
Lean Six Sigma (Green Belt or higher)
Experience with KPI reporting, root cause analysis, and process mapping
Familiarity with security management systems, CCTV, access control, or dispatch software
Background in emergency communications or operations centres

Core Strengths for Success

Strong situational awareness and decision-making
Excellent customer service under pressure
Clear and professional communication
Critical thinking and problem solving
Operational discipline and attention to compliance
Team collaboration in a 24/7 environment
Continuous improvement mindset

What We Offer

Competitive hourly wage: $22.00/hour
Medical and dental benefits (where eligible)
Employee Assistance Program (EAP) and Family Assistance support
Ongoing training and professional development
Exposure to Lean Six Sigma and ISO improvement initiatives
Opportunities for growth within a respected organization
Meaningful work supporting safety and public service

Schedule

Shift Availability: Saturday - Sunday 1200 - 0000
This position requires flexibility to work a variety of shifts throughout the week if required.

8:00 a.m. – 4:00 p.m.
4:00 p.m. – 12:00 a.m.
12:00 a.m. – 8:00 a.m.
Weekend: 12:00 p.m. – 12:00 a.m.
Weekend: 12:00 a.m. – 12:00 p.m.

Flexibility is essential due to 24/7 operational requirements.

What Success Looks Like

In this role, success means:

Fast, accurate response to incidents and calls
Clear coordination between field staff and clients
High-quality documentation and reporting
Strong adherence to procedures and compliance standards
Consistent professionalism in high-pressure situations
Active contribution to operational improvements

How to Apply

Interested candidates are invited to submit a resume and cover letter highlighting relevant experience in security operations, dispatch, emergency communications, call center environments, and/or quality or continuous improvement work (Lean Six Sigma / ISO 9001).

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Commitment to Inclusion

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.

Accommodations are available throughout the recruitment process in accordance with applicable legislation. Applicants are encouraged to advise us of any accommodation needs at any stage.

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evening call centre emplois - oakville, on

Duty Operator (Weekends) - Oakville

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Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8

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