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Security Dispatcher - Humber College Campuses

Paragon Security -
Etobicoke, ON

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 19,97 $ à 20,53 $ de l’heure
Il y a 14 jours

Profil recherché

Microsoft Excel
Microsoft Outlook
Centre d'appels
Système de vidéosurveillance
Études postsecondaires
SharePoint
TFS
Permis d'Agent de Sécurité
Compétences en communication

Description complète du poste

Position: Dispatcher

Site: Humber College - North Campus

City: Etobicoke

Job Type: Full time, Permanent

Hours: Must be available to work all shifts

Pay Rate: $19.97 – 20.53 (Pay rate based on experience and successful completion of a 3-month probationary period alongside with leveling system (4 Levels)

Required Experience:

Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
Ability to manage radio communications and telephone inquiries
Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
Demonstrated punctuality and reliability, tact, and diplomacy
Post-Secondary education in an Emergency Services Communications program
Excellent verbal/written communication skills

Job Duties:

Able to respond to incidents of crisis and determine avenues for assistance.
Able to utilize multiple software’s at once, CCTV, access control, mass notification
Ability to absorb information from different platforms, analyze and make decisions
Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
Answer security related calls and dispatch guards to assist and/or investigate
Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
Dispatch guards to corresponding calls to their respective zones
Contact and update the on-call contacts when and if needed
Keep track and monitor the location of all guards
Have a strong understanding of Seneca’s rules and policies
Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
Operate the fire panel...
Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS non-emergency
Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response

Highlights:

Employer paid benefits including medical, dental and vision care.
Opportunities for growth and advancement
Continuous training opportunities

Experience:

Call Centre/Call Taker/Security Dispatcher minimum 6 months

License/Certification:

Valid Security Guard License

Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed

Job Types: Full-time, Permanent

Pay: $19.97-$20.53 per hour

Benefits:

Dental care
Extended health care
Vision care

Application question(s):

Do you drive or take public transit?
How many years of security dispatch experience do you have?
Do you have Police Foundation?

Licence/Certification:

Ontario Security License (required)

Work Location: In person

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Security Dispatcher - Humber College Campuses

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