About A.R.S.
A.R.S. Assessment Rehabilitation Services Ltd. is a national provider of Independent Medical Evaluations (IMEs), rehabilitation services, disability management solutions, and related healthcare services. We work with insurers, employers, legal professionals, and healthcare providers across Canada.
For more than 25 years, ARS has built a reputation for providing responsive service, quality assessments, and exceptional customer support.
We believe in promoting from within and providing employees with opportunities for growth, development, and advancement.
About the Role
The Intake Coordinator plays a key role in supporting the delivery of Independent Medical Evaluations and related services across Canada.
Intake Coordinators manage a high volume of active files while coordinating appointments, maintaining service level agreements, and delivering exceptional customer service to clients, assessors, and examinees.
The successful candidate will work in a fast-paced environment requiring strong attention to detail, excellent communication skills, sound judgment, and the ability to manage competing priorities while meeting established service standards.
Key Responsibilities
- Book, confirm, cancel, and make all appointment arrangements for Independent Medical Examinations in accordance with Service Level Agreements (SLAs).
- Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images.
- Create and process confirmation letters for scheduled appointments.
- Respond promptly to incoming calls, emails, and faxes from assessors, clients, and examinees.
- Communicate clearly and professionally with clients, assessors, and examinees.
- Review incoming referrals for completeness and accuracy.
- Coordinate ancillary services such as interpreters, transportation, and chaperones.
- Maintain accurate records within company operating systems.
- Escalate scheduling or service issues as appropriate.
- Ensure Service Level Agreements are consistently achieved.
- Perform other duties and responsibilities as assigned.
Please note that duties and responsibilities may evolve based on operational requirements and business needs.
Required Qualifications
- High school diploma or post-secondary education.
- Minimum two (2) years of experience in scheduling, customer service, healthcare administration, insurance, rehabilitation, or a related administrative environment.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office applications.
- Strong attention to detail and accuracy.
Preferred Qualifications
- Experience within the Independent Medical Evaluation (IME) industry.
- Experience with SABS, disability management, personal injury, or insurance claims.
- Experience using ExpeFlow, SmartSimple, or similar IME workflow systems.
- Experience working within Service Level Agreement (SLA)-driven environments.
What Success Looks Like
- Strong attention to detail.
- Ability to manage multiple priorities simultaneously.
- Consistent achievement of departmental KPIs.
- Professional communication with customers and colleagues.
Why Join ARS?
- Competitive salary.
- Extended health, dental, and vision care coverage.
- Casual dress.
- Ongoing training and development.
- Opportunities for advancement through internal promotion and professional development.
- Paid vacation and personal days.
Ontario Job Posting Disclosure
This position is being posted to fill an existing vacancy.
ARS Assessment Rehabilitation Services Ltd. is committed to providing accommodations throughout the recruitment process in accordance with applicable legislation.
Interested candidates are encouraged to submit their resume for consideration. While we thank all applicants for their interest, only those selected for an interview will be contacted.
Pay: $42,000.00-$49,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Work from home
Work Location: Hybrid remote in North York, ON M2J 1P9
