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Service Manager - Essex Location

Southpoint Equipment -
Essex, ON

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Détails du poste

Temps plein
De 75 000 $ à 90 000 $ par an

Profil recherché

Gestion des coûts
Sourçage
Gestion des opérations
Port de charges lourdes
Vente
Gestion des stocks
Service à la clientèle
Coaching
Relations de travail
Politiques de santé et sécurité au travail
Études postsecondaires
Traitement des plaintes
Contrôle des coûts
Soutien technique
Diplôme d'études secondaires
Recrutement
Mathématiques
Gestion des ressources humaines
Baccalauréat
Amélioration continue
Gestion d'équipe
Prise de décisions
Contrôle de la qualité
Gestion de la relation client
Mentorat
Orientation axée sur le service à la clientèle
Scrum
Recrutement
Nettoyage
Gestion du personnel
Formation et développement
Affaires
Gestion des ordres de travail
Leadership
Motivation d'équipe
Systèmes de gestion environnementale
Connaissances en mécanique
Interaction avec les clients
Entretien des installations
Coordination d'équipe
Négociation
Entretien d'équipement hors route
Évaluation du rendement

Description complète du poste

Service Manager - Essex Location

This role will operate out of a new Kubota facility in Essex. Southpoint Equipment represents the legendary Kubota brand, as well as other shortlines. We are a customer-focused business, and require a team member that fits our culture.

Our farm, lawn and garden and industrial equipment sales business requires a Service Manager to oversee and manage the daily operations of the service department. The Service Manager will be responsible for the supervision and leadership of the branch's Service department and respond to customer complaints and inquiries in a courteous and professional manner. They will effectively and efficiently manage the development and direction of the service team to drive the growth of revenue, technical productivity, quality assurance, and to promote a high level of customer satisfaction. The Service Manager's responsibilities will also include the assurance of accurate work order creation and assignment, sourcing and costing, as well as the management of all staff, resources and inventories.

Job Responsibilities:

Duties and responsibilities may include, but are not limited to the following:

Actively lead and participate in the morning service scrum (service manager/shop foreman, service writer).
Work with the service writer on more complex service jobs/quotes and provide technical support to warranty work assigned
Provide technical support to techs on difficult assignments
Participate in decision making around shop resource requirements -tools/process development
Monitor workflow through the shop
Promote a positive work environment in the shop
Promote a safe work environment
Manage quality assurance - setting quality standards, maintaining quality of all garage activities.
Ensure completion of shop maintenance and repair work.
Address customer complaints and inquiries in a courteous, professional manner.
Conduct regular performance appraisals for all Service department staff (annual/periodic).
Provide coaching and mentoring to all subordinate staff.
Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
Oversee and direct Service department resource and workforce issues for the organization.
Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
Responsible for appropriate staff levels to meet requirements of the shop.
Responsible for recruitment, hiring, terminations and performance management with support and guidance from HR. Ensure that all reporting employees adhere to company policies and procedures.
Manage morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers.
Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
Enhance and develop policies, procedures and service systems to meet the goals of the department.
Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
Measure and monitor key indicators of the service delivered.
Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals. Examine reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance. Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
Maintain the cleanliness of the shop (including work bays and general cleanliness).
Strong commitment to Health and Safety
Review work orders for completeness and accuracy prior to customer billing, while ensuring that any open work orders are being closed off in a timely manner.
Ensuring that service vehicles are being maintained, and that tools and equipment that technicians require to perform their job responsibilities are available and in good working order.
Fostering a sense of customer satisfaction and repeat business, building new and existing relationships with customers.
Preparing quotes and maintaining a high level of communication with both the customer and internal staff
Coordination of shipping with sales staff, customers and internal teams

Other Duties

Following: rules related to workplace health and safety, protection of company property
Committing to: working hours, shift schedule, and breaks defined by the supervisor
Treating company materials, products, and other property with due diligence and care
Committing to the training programs required to fulfill the functions of this role
Performing tasks required by the integrated quality and environmental management systems; cooperating to protect the environment (e.g., sorting and recycling waste); reporting environmental accidents immediately
Performing all other duties as assigned by your supervisor

Core Competencies

Core Competencies
Customer Focus
Communication
Energy and Stress
Teamwork
Quality Orientation
Time Management
Adaptability / Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
Problem Solving
Result Focus
Accountability and Dependability
Ethics and Integrity
Mediating and Negotiating
Providing Consultation
Leadership
Coaching and Mentoring, Staff Management
Enforcing Laws, Rules and Regulations
Mathematical Reasoning
Development and Continual Learning

Requirements

5+ years in equipment sales/ or equipment sales and service/ service management
Strong knowledge of agricultural equipment, construction and landscaping equipment
High School diploma, G.E.D. or equivalent.
Post-Secondary diploma or degree in a mechanical/technical or business field preferred.
Effective leadership skills, with a strong focus on operations and business processes.
Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
Effective attention to detail and a high degree of accuracy.
High level of integrity, confidentiality, and accountability.
Proven mechanical abilities, and strong working knowledge of mechanical application and repair techniques.
Ability to work independently in a busy environment.
Experience with routine maintenance operations.
Demonstrated knowledge of inventory control techniques and procedures.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Availability to work Saturdays and/or extended hours periodically to meet the needs of the business.

Working Conditions

Ability to sit prolonged times
Physical ability to lift up to 50lb.
Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
Overtime as required.
Hazards associated with the trade.
Work both indoors and outdoors.
May be exposed to high levels of noise.

Cooperation with other departments

The employee is expected to work in collaboration with other teams as necessary.

External relationships

The employee represents Southpoint Equipment and as such, is expected to behave respectfully to other employees and company visitors.
The employee is subject to the confidentiality agreement signed when you joined the company.

What We Offer

Very Competitive Compensation
Top Benefits Package
Training and Development
A Place you will enjoy working. Many staff have been here their entire career

Job Type: Full-time

Pay: $75,000.00-$90,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Store discount
Tuition reimbursement
Vision care

Ability to commute/relocate:

Essex, ON N8M 2Z1: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

equipment sales and service/ service management : 5 years (required)
agricultural, construction & landscaping equipment: 3 years (preferred)

Work Location: In person

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