- Please read carefully before applying:
- Applicants must have unrestricted, year-round availability, including overnight shifts, weekdays, weekends, and holidays.
- This role cannot accommodate academic or seasonal availability limitations.
- Phone calls and in-person applications will not be accepted.
- Only those who apply through the designated application process will be considered.
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is crucial in providing excellent customer service and ensuring a smooth operation during the night shift. The ideal candidate will be responsible for managing guest check-ins and check-outs, addressing guest inquiries, and performing nightly audits to maintain accurate financial records.
Duties
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Handle check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Perform nightly audits, including balancing cash drawers and reconciling transactions.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems with professionalism, ensuring clear communication with guests and staff.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a welcoming atmosphere for all guests.
Qualifications
- Previous experience in customer service or hospitality is preferred, particularly in a hotel environment.
- Strong communication skills with a focus on phone etiquette
- Familiarity with front desk operations and hotel management software is advantageous but not required.
- Excellent problem-solving skills with the ability to handle stressful situations calmly.
- Attention to detail and strong organizational skills are essential for performing nightly audits accurately.
- Ability to work independently during night shifts while maintaining a high level of professionalism.
Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Part-time, Permanent
Pay: $18.60 per hour
Benefits:
Work Location: In person
