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Call Centre Operations - Operations Support Clerk

Accerta -
Toronto, ON

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Détails du poste

Permanent
De 46 500 $ à 50 780 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Études postsecondaires
Microsoft Office
Expérience administrative
Diplôme d'études secondaires
Saisie de données
Compétences en informatique
Secrétariat
Compétences en communication

Description complète du poste

WHO WE ARE
AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Operations Support Clerk

EMPLOYMENT TYPE: Full-time, Permanent, In Office 5 days a week, 8:30 am to 4:30 pm

LOCATION: Toronto, Ontario

ABOUT THIS OPPORTUNITY
This position ensures efficient mail and package handling, keeps office inventory, supports meeting coordination, and provides administrative help across the organization. The clerk works closely with office management to keep spaces tidy and to help with seamless office functions, including supporting meetings and catering.

Aligned with Accerta’s commitment as a certified B Corporation, this role contributes to Accerta’s social purpose by supporting the accurate, timely, and secure handling of operational communications that enable equitable access to publicly funded services. The Operations Support Clerk demonstrates B Corp principles of accountability, transparency, and equity through careful tracking of mail and materials, adherence to privacy and security requirements, and reliable fulfillment practices that support efficient service delivery and reduce administrative burden.

ACCOUNTABILITIES

Mail & Package Handling: Receive, sort, date-stamp, and distribute incoming mail and courier packages (e.g., FedEx, UPS) to departments or individual employees.
Outgoing Mail Processing: Weigh, measure, and affix proper postage to outgoing mail and parcels. Prepare shipping documents and file waybills to ensure correct tracking and delivery.
Internal Logistics: Conduct scheduled mail runs to pick up and drop off mail throughout the office. Manage internal inter-office correspondence efficiently, securely, and in alignment with privacy and information stewardship standards.
Document/Correspondence Tracking: Maintain and update existing tracking logs for incoming/outgoing mail to support accuracy, transparency, and traceability.
Inventory & Supplies: Monitor inventory levels, receive shipments, and restock office supplies to ensure all departments are adequately equipped.
Office Administration: Keep office spaces tidy, including meeting rooms and shared spaces. Prepare and clean up after in-office meetings, including food clean up and ensure meeting spaces are properly set up.
Office Support: Manage meeting room bookings and provide administrative support as needed.
Health & Safety: Actively participate in the H&S committee.

KNOWLEDGE & EXPERIENCE

Minimum 1 year of experience in a mailroom, clerical, or administrative support role.
Minimum 1 year of data entry experience with demonstrated accuracy.
Strong interpersonal and communication skills, with the ability to work effectively across all levels of the organization.

Education:
High school diploma or equivalent required; post-secondary education considered an asset.

TECHNICAL SKILLS & ABILITIES

Proficiency in Microsoft Office (Word, Excel, PowerPoint) or equivalent tools.
Strong computer skills with the ability to learn and navigate operational systems.
Demonstrated accuracy and attention to detail in data entry and record maintenance.
Ability to handle information in accordance with privacy and security requirements.

ADDITIONAL CONSIDERATIONS

Demonstrates reliability and professionalism in all aspects of office support and fulfillment, contributing to consistent and dependable service delivery.
Maintains confidentiality and security when handling sensitive correspondence and packages, in alignment with Accerta’s commitment to accountability, transparency, and responsible stewardship of information.
Displays flexibility and adaptability in responding to changing office needs and priorities while supporting efficient and low-waste operational practices.
Performs other duties as assigned by management to support office operations and organizational needs.

ANNUAL SALARY: $46,500 - $50,780

PERFORMANCE BONUS: Up to 6% of annual salary
WHAT WE OFFER

Group Benefits: Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Pension Plan: Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution.
Performance-based incentive programs: Opportunities to increase your earnings.
Growth Opportunities: in a company that promotes from within.
Volunteering: Time off to volunteer within our community
Hybrid Work Environment: working environment with a laptop and two monitors.
Home Office Stipend: A one-time payment of $750 included in the employee's first paycheck.
Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
Member Assistance Program: Includes Employee Assistance Program services.
Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

HOW TO APPLY
We accept applications submitted via our Dayforce Portal - Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during interviews. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

RECRUITMENT NOTICE

Accerta will only contact candidates using an @accerta.ca email address and will never request payment or personal financial information during the hiring process.
If you are interested in a role posted on our website, please follow the application instructions outlined on the postings on the Accerta careers page.
If you receive an email claiming to be from Accerta that seems unexpected or suspicious, please verify by contact [email protected]

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact [email protected].

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca

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