8 meilleures offres (islamic relief canada, ontario) (à pourvoir)

Donor Care Specialist
Penny Appeal Canada —Ontario
- 20 $ de l’heure
- Temps plein
- Télétravail
- Google Suite
- Analyse de données
- Windows
Postuler rapidement
il y a 1 jour
Community Fundraising and Partnerships specialist
Al Mustafa Welfare Trust Canada —Mississauga, ON
- 30 $ de l’heure
- Temps partiel
- Vente
- Anglais
- Développement commercial
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 3 jours
Fundraising Operations Coordinator
Islamic Relief Canada —Burlington, ON
- À partir de 55 000 $ par an
- Temps plein
- Travail hybride
- Compétences rédactionnelles
- Anglais
- Expérience administrative
HR Specialist
Islamic Relief Canada —Burlington, ON
- À partir de 60 000 $ par an
- Temps plein
- Travail hybride
- Baccalauréat
- Amélioration continue
- Recrutement
- Congés payés
il y a 1 jour
Director of Communications & Government Relations
Islamic Relief Canada —Burlington, ON
- 108 000 $ par an
- Temps plein
- Travail hybride
- Gestion d'équipe
- Mentorat
- Formation et développement
Business Insights Analyst
Islamic Relief Canada —Burlington, ON
- 67 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Apprentissage automatique
- Intelligence artificielle
Head of National Community Fundraising
Islamic Relief Canada —Burlington, ON
- 102 000 $ par an
- Temps plein
- Travail hybride
- Parler en public
- Recherche
- Maîtrise
Finance Specialist–Revenue Operations
Islamic Relief Canada —Burlington, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Systèmes PGI
- Analyse de données
- Microsoft Office
il y a 1 jour

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Donor Care Specialist

Penny Appeal Canada
Ontario

Postuler rapidement

Détails du poste

Temps plein
20 $ de l’heure
Il y a 1 jour

Profil recherché

Live chat
Google Suite
Sollicitation à froid
Logiciels de gestion de données
Tableurs
Slack
Études postsecondaires
Analyse de données
Windows
Asana
Expérience administrative
Gestion des données
Service à la clientèle
Expérience en collecte de fonds et philanthropie
Collecte de fonds
Orientation axée sur le service à la clientèle
Appels sortants
Télémarketing
Procédures opératoires normalisées (PON)
Compétences en communication

Description complète du poste

About Penny Appeal Canada

Penny Appeal Canada is a relief and development organization with a really BIG vision for the world. We want to create the best societies we can and to break the cycles of need and poverty for good. That’s why we work to turn small change into a BIG DIFFERENCE!

Penny Appeal was first set up to provide poverty relief across Asia, the Middle East, and Africa by offering water solutions, organizing mass feedings, supporting orphan care, and providing emergency food and medical aid. Since then, we have transformed lives and empowered communities around the world, as well as right here at home. Penny Appeal Canada is one of the fastest-growing charities in Canada, and our vision is a world that’s united and strong. Communities working together, supporting one another, leaving need and poverty behind for good.

Penny Appeal Canada’s approach to charity is simple, yet it has a massive impact. We make charitable giving affordable and rewarding, ensuring everyone can help those in need by donating just a few pennies each day.

Donor Care Specialist Position Overview

Are you passionate about helping people and want to work in a role that has a positive impact on the most vulnerable people across the world?

Do you have excellent communication skills and world-class customer service experience with the ability to fundraise and respond to a high volume of calls, emails and live chats and take on administrative tasks?

Are you ready to make a difference?

Our Donor Care Team is growing and we're looking for an experienced and driven individual with a passion to help achieve our mission of helping the less fortunate across the globe, be a part of our efforts to raise funds, provide information and educate our donors on our programs and our impact, as well as support our internal team with administrative and data-related tasks.

Our Donor Care Specialists are highly skilled individuals with strong interpersonal and data management skills who can effectively communicate and respond to all our donor inquiries and resolve any issues that arise daily with a focus on providing world-class donor experience and great results.

This is a remote position with some in-office days required periodically throughout the year.

Join our team today and use your exceptional sales and customer service skills to help end poverty and make our world a better place by turning a small change into a big difference!

Key Areas of Responsibility

Full knowledge and understanding of all our programs and services
Ability to articulate the impact of a donor’s gift and educate them on our different programs, events and services
Practice and understanding of team Standards of Practice (SOP’s) and following departmental policies and procedures thoroughly
Fundraising through scripted campaign calls (120+ calls daily) during peak seasons
Processing donations securely, ethically and confidentially
Responding to both inbound and outbound inquiries with donors, including internal and external parties via phone calls, live chats, emails and text messages promptly
Navigating and updating various software and information systems related to donor management
Reaching individual quotas/KPI’s s to meet fundraising targets and achieve department goals
Providing Administrative assistance and updating system data while providing support to other departments/teams as needed
Participate in ongoing training and workshops to improve your communication, skills, and knowledge about Penny Appeal's programs and activities.

Qualifications & Requirements

Must be 18 years of age or older, eligible to work in Canada, and able to pass a criminal background check.
A post-secondary education or completion of certification in a related field of study is required
Mature and experienced with at least 2-5 years of Call Center or similar experience, with the ability to process both inbound and outbound calls, including cold calls, 100+/daily scripted fundraising/welcome calls
Knowledge of Islamic practices, such as Zakat, including religious holidays/events such as Ramadan
Previous non-profit or donor care experience is an asset
Background in customer service and administration with sales or fundraising experience
Proficient in Excel or Google Sheets (V-lookup, Pivot tables, etc.) with the ability to analyze data
Digital Platform experience: G-Suite, Asana, CRM, Slack, Stripe and Live Chat is an asset
Experience in handling and processing monetary transactions with discretion
An aptitude for listening, solving problems, and responding to new challenges with a positive attitude
Ability to manage a high-volume inbound/outbound calls, live chats, texts and emails in a timely and professional manner
Resourceful team player with the confidence to approach donors and collaborate with different departments and teams
Strong communication skills with the ability to understand and relay information effectively
Ability to follow instructions with minimal supervision
Highly organized and efficient with great attention to detail and a proven ability to multitask
Have a dedicated, quiet and private home office (with a door), a headset USB with mic and a newer-version Windows PC or Mac (Required) and a second monitor screen
Have a secure high-speed internet connection (satellite is not compatible)

Compensation and Start Date

We are currently hiring for both full-time and part-time Donor Care Specialist positions. These positions are home based anywhere in Canada, with competitive compensation and health benefits upon completion of the 3-month probation period.

Hours/Shift Opportunities:

Full-time: 35 hours per week
Part-time: Approximately 20–25 hours per week

9:00am - 5:30pm EST or 9:30am - 6:00pm EST (Mon-Fri + potential weekend shifts during busy season)

Each shift is subject to change during various busy seasons such as Ramadan, Dhul Hijjah, etc.

You'll be working the same schedule weekly. For full-time positions, this consists of an 8.5-hour work day minus a 1-hour lunch. Part-time hours will be adjusted based on the agreed-upon weekly schedule.

Start date is early October.

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