20 meilleures offres (it support mine, ontario) (à pourvoir)

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Vision Transportation —Belleville, ON
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Crossroads Staffing —Orillia, ON
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il y a 1 jour
Counter Sales Representative
Bumper to Bumper —Thunder Bay, ON
- 19,50 $ de l’heure
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Vision Transportation —Mississauga, ON
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Counter Sales Representative
Bumper to Bumper —Greater Sudbury, ON
- 22 $ de l’heure
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il y a 9 jours
Bilingual Parts Customer Service Agent
Stanley Black & Decker —Mississauga, ON
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- Microsoft Outlook
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il y a 6 jours
AI Solution Specialist (Canada)
Source.ag —Leamington, ON
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Benefits Services Representative - Call Centre (12-Month Contract)
OTIP Group of Companies (OTIP, Orbit, Curo) —Waterloo, ON
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il y a 1 jour
Quality Management and Data Support Specialist
Municipal Property Assessment Corporation —Pickering, ON
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Support Services Supervisor

Ontario One Call -
Greater Sudbury, ON

Postuler dès maintenant

Détails du poste

Permanent
De 73 000 $ à 76 000 $ par an
Il y a 1 jour

Profil recherché

Logiciels de GRC/CRM
Français
Systèmes de dotation et de gestion des effectifs
Microsoft Outlook
Études postsecondaires
Recherche
Bases de données
Amélioration continue
Gestion d'équipe
Systèmes de gestion de billets
Mentorat
Orientation axée sur le service à la clientèle
SharePoint
Soutien à la clientèle
Formation et développement
Affaires
Leadership
Interaction avec les clients
Centre d'assistance
Analytique
Évaluation du rendement

Description complète du poste

Organizational Overview

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Why Join Us?

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

The Support Services Supervisor will lead a group of energetic staff in a supportive and enthusiastic environment; the individual will demonstrate empathy, flexibility, a willingness to learn, and the ability to develop long-lasting and positive working relationships. They will also provide the support needed for the team members to grow as individuals and as a team.

The Support Services Team is the first point of contact for excavators looking to dig in Ontario. This role leads individuals who are responsible for ensuring a smooth and concise handling of excavator needs that are met in a timely and efficient manner, managing the use of multiple systems to troubleshoot various scenarios, offer solutions with safety and best practices in mind, foster positive relationships with stakeholders, and properly manage escalations. Ontario One Call will train the successful candidate in all aspects of the role, and will provide guidance that will lead to a positive working experience.

Reporting directly to the Manager, Operational Support Services they are located in our Sudbury office with the opportunity to work a hybrid model of splitting their time between work and the office as per company policy.

Primary Responsibilities:

Manage a team of Support Services Specialists which includes performing QA tasks and measuring the team’s KPIs.
Guide the team in carrying out processes with accuracy and seeing projects and objectives through to completion, provide training and support to ensure their continued professional development.
Prepare performance evaluations and activities related to the performance development process
Reviewing daily audits, as required, ensuring issues and errors are identified and corrected.
Act as the primary escalation for after-hours issues regarding Support Services tasks.
Be a mentor to the team members and help them build on the skills to progress within their roles and their career.
Assist in maintaining the Support Services section of the team SharePoint.
Investigate escalated issues or requests, troubleshooting problems and generating solutions for users and internal staff.
Engaging with other internal departments as required to ensure potential user difficulties are resolved in an efficient and professional manner.
Problem resolution regarding escalations from Support Services including, but not limited to: Excavator feedback, Troubleshooting, Request Submission
Gather, audit, record and analyze data to assist with stakeholder concerns, identify issues and offer resources and support to improve the stakeholder experience.
Problem solve, test and research issues with web portal and internal mapping databases and submit requisitions to have amendments made.
Effectively utilize several technologies to complete tasks including a CRM, proprietary systems (ex. mapping and ticket management), Outlook, Teams, web chat, Google and GIS maps, Phone and Workforce Management System.
Provide regular communications and activity reporting to the respective Manager.
Provide regular feedback to the organization’s leaders related to system functions and processes based on user experience. Take part in the continuous improvement of the platform and our services, as required.
Proactively review training material and resources, staying well informed about changes to processes and the organization.
Embrace new technology, processes and skill development opportunities.
Other duties as may be required

Qualifications:

Ability to mentor and grow the skillset of the Support Services team.
Ability to lead a team and communicate individual progress or any issues to the Manager, Operational Services.
Ability to problem solve and support stakeholders
Skilled in MS Office applications, tech savvy and able to learn a variety of new applications specific to Ontario One Call.
Well organized with the ability to accommodate rapid change.
Energetic and enthusiastic, with a mature, professional attitude.
Ability to work independently and harmoniously within a small, collaborative team.
The ability to work under pressure to accommodate workflow variation and retain a sense of humor is vital.
Able to travel within Ontario by vehicle and plane, on occasion.
Fluency in written and spoken French is a strong asset
Knowledge of Ontario One Call and the Ontario Underground Infrastructure Notification System Act, 2012
Growth Mindset

Education/Experience:

Min 3 years’ successful experience in a similar leadership position with equivalent responsibilities.
Completion of post-secondary diploma or degree program in Business Admin. or Management preferred

Rewards:

Starting salary of $73,000-$76,000/annum dependent on qualifications and experience, with room to grow
A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
3 weeks paid vacation
10 personal emergency days per year
Highly engaged workforce and excellent workplace culture
Diverse and inclusive environment
Collaborative team
New, clean and bright facility
Bonus Potential

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.

AI is a tool that may be used throughout the interview process for purposes such as data collection, interview recording, and summarization, or similar administrative and analytical activities. AI is not used as the sole basis for any hiring or employment decisions. All hiring decisions are made by human reviewers.

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