Senior Manager, Case Assessment
Ombudsman For Banking Services and Investments —Toronto, ON
- De 112 000 $ à 162 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Microsoft Office
Postuler rapidement
Senior Case Manager - CONTRACT FT 12 months
CMHA Durham —Oshawa, ON
- 54 943 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 6 jours
Senior Manager, AML Investigations (Transaction Monitoring Case Investigations)
Scotiabank —Mississauga, ON
- Esprit d'analyse
- Expérience en supervision
- Baccalauréat
il y a 1 jour
Senior Manager, Animal-Integrated Social Services - Full-Time
Toronto Humane Society —Toronto, ON
- De 80 000 $ à 100 000 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Expérience en supervision
- Gestion de cas
Postuler rapidement
il y a 7 jours
RQ11193 - Sr. Software Developer - ERP / Case Management
Source Code —Toronto, ON
- De 69,52 $ à 104,28 $ de l’heure
- Temps plein
- Oracle
- Systèmes PGI
- Gestion de cas
Postuler rapidement

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Case Manager - CONTRACT FT 12 months
CMHA Durham —Oshawa, ON
Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and. Able to develop and maintain positive relationships with clients,…
54 943 $ par an
Postuler rapidement
il y a 6 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior case manager (ontario)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

senior case manager jobs near ontario

Senior Software Engineer (Toronto, ON) : offres d'emploi

Social Services Manager (Toronto, ON) : offres d'emploi

Senior Case Manager (Winnipeg, MB) : offres d'emploi

Senior Accountant (Edmonton, AB) : offres d'emploi

Senior Helpers Vancouver Bc (Vancouver, BC) : offres d'emploi

Disability Case Manager (Remote) : offres d'emploi

Senior Case Manager (Montréal, QC) : offres d'emploi

Senior Case Manager (Ottawa, ON) : offres d'emploi

Senior Case Manager (Ontario) : offres d'emploi

Senior Software Engineer (Vancouver, BC) : offres d'emploi

Software Developer (Ottawa, ON) : offres d'emploi

Senior Software Engineer (Burlington, ON) : offres d'emploi

Senior Software Engineer (Moncton, NB) : offres d'emploi

Sprint Senior Care (Toronto, ON) : offres d'emploi

Weston Terrace, Senior Living (Toronto, ON) : offres d'emploi

Senior Software Engineer (Remote) : offres d'emploi

Project Engineer (Edmonton, AB) : offres d'emploi

Social Services Manager (Hamilton, ON) : offres d'emploi

Airport Ground Services (Toronto Pearson International Airport, ON) : offres d'emploi

Vancity, Financial Services Representative (Metro Vancouver Regional District, BC) : offres d'emploi

Senior Manager, Case Assessment

Ombudsman For Banking Services and Investments
Toronto, ON

Postuler rapidement

Détails du poste

Temps plein
De 112 000 $ à 162 000 $ par an

Profil recherché

Bilingue
Français
Anglais
Microsoft Office
Gestion du changement
Esprit d'analyse
Leadership
Compétences en communication

Description complète du poste

Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public. If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.

Job Title: Senior Manager, Case Assessment

Reporting to: Deputy Ombudsman

Direct Reports: Manager, Case Assessment

Vacancy: New vacancy

Salary Range: $112,000 to $162,000 per annum

Location: Toronto office (hybrid) with 2 days in the office. The OBSI office is located in downtown Toronto

Duties and Responsibilities

The Senior Manager, Case Assessment is responsible for the leadership, performance, and continuous improvement of OBSI’s Case Assessment team. Reporting to the Deputy Ombudsman, this role provides oversight to the Managers, Case Assessment and is accountable for ensuring the Case Assessment Team operates effectively, consistently, and efficiently in support of OBSI’s mission, vision, and values.

The Senior Manager, Case Assessment has a range of responsibilities, including:

Senior Leadership & Operational Oversight

Provide overall leadership for the Case Assessment Team, ensuring the function is operating effectively and aligned with OBSI’s organizational goals
Assist in the development and lead the implementation of the Case Assessment Team’s strategic priorities, objectives, and improvement initiatives
Ensure Case Assessment Team policies, practices, procedures, guidance materials, and training program remain current, effective, and operationally sound
Make, guide, and/or lead the implementation of decisions related to case handling and outcomes that are escalated from the Managers, Case Assessment
Monitor trends, volumes, service demands, and operational risks, and proactively identify opportunities for improvement

People Leadership & Team Development

Provide leadership, direction, coaching, and support to the Managers, Case Assessment, ensuring they are equipped to effectively lead their teams
Provide motivational support for all team members by recognizing achievements and contributions, finding creative ways to make work rewarding, and identifying and promptly tackling morale challenges
Actively foster an environment of professionalism, collaboration, innovation and continuous improvement throughout the organization
Develop and monitor performance assessment goals for CAOs and Managers, Case Assessment
Oversee the consistency, quality, and timeliness of case assessment processes across the team through the leadership of the Managers, Case Assessment

Organizational Collaboration

Ensure feedback from Deputy Ombudsmen, managers, other colleagues, reconsideration officers, and stakeholders is incorporated into casework
Participate in collaborative decision-making related to the leadership of OBSI’s investigative staff
Collaborate with other managers and the Deputy Ombudsmen on initiatives to help ensure the Investigation Team fulfills its annual objectives including specific projects and initiatives
Partner with internal stakeholders to improve handoffs, workflow integration, and coordination between case assessment and other investigative functions
Work with Communications and other internal partners, where appropriate, to support awareness and understanding of OBSI’s approaches and processes
Identify systemic issues, service pressures, stakeholder needs, and trends affecting intake and case assessment, and develop practical responses
Promote OBSI’s mission, vision, and values and help maintain and enhance the organization’s reputation in internal and external interactions, consistent with the current manager role

Key Qualifications, Abilities, and Skills

8 - 10 years of progressive leadership experience in complaint intake, case assessment, service operations or a comparable operational environment
Demonstrated experience leading through other managers and overseeing multiple teams
Strong strategic thinking skills, with the ability to translate organizational priorities into practical operational plans and improvements
Proven success in leading process improvement, service redesign, or operational effectiveness initiatives
Experience identifying and implementing technology-enabled improvements, including workflow tools, automation, and/or AI-supported solutions
Strong leadership, coaching, change management, and team development skills
Sound judgment, decisiveness and clear commitment to fairness, ethics and public service
Excellent professional verbal and written communication skills
Excellent interpersonal skills
Excellent analytical problem-solving skills
Strong proficiency in the Microsoft Office suite of programs
Bilingualism in French and English is preferred

Postuler rapidement

Affinez votre recherche

senior case manager emplois - ontario

Senior Manager, Case Assessment

Senior Case Manager - CONTRACT FT 12 months

Senior Manager, AML Investigations (Transaction Monitoring Case Investigations)

Senior Manager, Animal-Integrated Social Services - Full-Time

RQ11193 - Sr. Software Developer - ERP / Case Management

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior case manager (ontario)

Découvrir les offres d'emploi dans d'autres lieux

Duties and Responsibilities

Senior Leadership & Operational Oversight

Key Qualifications, Abilities, and Skills

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact