6 meilleures offres (switchboard operator, ontario) (à pourvoir)

Switchboard Operator IT - Communication Services
Unity Health Toronto —Toronto, ON
- Temporaire
- Service à la clientèle
- Anglais
- Microsoft Office
il y a 6 jours
Communications Operator - Switchboard
WCH —Toronto, ON
- De 26,68 $ à 30,14 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Outlook
- Service à la clientèle
Postuler rapidement
il y a 9 jours
Switchboard Operator – Switchboard
Brightshores Health System —Owen Sound, ON
- De 25,90 $ à 27,92 $ de l’heure
- Temporaire
- Microsoft Word
- Microsoft Office
- Diplôme d'études secondaires
il y a 10 jours
Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
- 23,15 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Port de charges lourdes
- Anglais
- Assurance Dentaire
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il y a 3 jours
Ottawa- Office Administrator
Miller Waste System —Ottawa, ON
- 60 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Business Development Manager, MTDC (Multi Tenant Data Centers)
Eaton —Toronto, ON
- De 132 000 $ à 165 000 $ par an
- Temps plein
- Travail hybride
- Déplacements à prévoir jusqu'à 50%
- Vente
- Ingénierie

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Communications Operator - Switchboard
WCH —Toronto, ON
As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary…
De 26,68 $ à 30,14 $ de l’heure
Postuler rapidement
il y a 9 jours
Switchboard Operator IT - Communication Services
Unity Health Toronto —Toronto, ON
Operates switchboards and works as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and…
il y a 6 jours

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Switchboard Operator IT - Communication Services

Unity Health Toronto -
Toronto, ON

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Détails du poste

Temporaire | Temps plein
Il y a 6 jours

Profil recherché

Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires
Sens de l'organisation
Standard téléphonique
Dactylographie
Compétences en communication

Description complète du poste

The St Joseph's Health Centre (SJHC) Call Centre provides 24x7 operations answering internal locating calls as well as external callers¿ inquiries. The Switchboard Operator/Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and positive image of the Hospital. The Switchboard Operator/Call Centre Agent should be flexible to work regular as well as early and late hours to provide 24x7 switch board and locating coverage.

DUTIES & RESPONSIBILITIES:

Operates switchboards and works as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and effectively respond to emergency calls for cardiac, trauma, and fire.
Performs computer searches for patient information.
Provide direct assistance to visitors, patients and their families at the Reception desk.
Uses computer technology to update the on-call schedules daily, Hospital Directory, and data entry of information for dispatch and faxing.
Operates the overhead emergency paging system, as per Hospital procedures.
Maintains a positive image of the Hospital in telephone and personal.
Review performance metrics with Call Center Team Lead to achieve optimal operation goals communication, with patients, vendors, staff, visitors and external callers.
Has knowledge and familiarity with the Hospital's services and personnel, thereby having ability to direct calls to the appropriate party or provide accurate information.
Responds appropriately to others in difficult/sensitive situations.
May perform other duties as requested.

QUALIFICATIONS:

Secondary School Diploma, or equivalent, required.
Demonstrated excellent oral and written English communication and reading skills in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
Knowledge and familiarity with the Hospital's terminology, services, personnel and processes is strongly preferred.
Knowledge of Switchboard & Locating tools and processes, such as Meditech, Centrak, Dukane is an asset.
Recent experience working in a switchboard/reception/call center role required.
Keyboarding (>40 wpm) with intermediate knowledge of Microsoft Office suite, required.
Excellent record of reliable attendance and punctuality.
Excellent interpersonal and customer service skills with proven success in working in a team environment.
Demonstrated initiative and use of good judgment in all areas required by the position.
Well-developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
Ability to maintain composure while performing multiple tasks.
Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers.
Demonstrated commitment to the Mission and Values of the St. Joseph's Health Centre.
Ability to meet the physical requirements of the position, sitting for extended periods of time, excellent eye and hand coordination while speaking and listening, and typing for an extended period.

As the department operates on a 7x24 basis, flexibility is required to work morning, day, evening or night shifts as well on weekends on a rotational basis as per the specific needs of the department.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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