Customer Experience Manager - 4 month Contract Newmarket
The Home Depot Canada —Newmarket, ON
- De 46 400 $ à 52 300 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Service à la clientèle
- Diplôme d'études secondaires
Customer Service Desk Associate Full Time - 7226 Parry Sound
The Home Depot Canada —Parry Sound, ON
- De 20,00 $ à 21,75 $ de l’heure
- Temps plein
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
il y a 5 jours
Head Cashier Part Time - BRAMPTON W
The Home Depot Canada —Brampton, ON
- De 20,35 $ à 22,10 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Caisse
- Déplacements à prévoir
Cashier - Part Time (Carleton Place)
The Home Depot Canada —Carleton Place, ON
- De 18,85 $ à 19,85 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Pas de déplacements
- Manipulation d'argent
il y a 1 jour
Merchandising Execution Project Associate Full Time (6 Month Contract) - 7160 North Bay
The Home Depot Canada —North Bay, ON
- De 20,10 $ à 21,85 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Marchandisage
il y a 7 jours
Plumbing Sales Associate Part-Time - 7160 North Bay
The Home Depot Canada —North Bay, ON
- De 18,60 $ à 19,60 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
Paint Sales Associate - Part Time (Gloucester)
The Home Depot Canada —Ottawa, ON
- De 18,85 $ à 19,85 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
il y a 1 jour
Merchandising Associate Part Time (WHITBY)
The Home Depot Canada —Whitby, ON
- De 18,60 $ à 20,10 $ de l’heure
- Temps partiel
- Marchandisage
- Diplôme d'études secondaires
- Déplacements à prévoir
- Heures d'arrivée et de départ flexibles
il y a 8 jours
Lumber Sales Associate Full-Time - 7226 Parry Sound
The Home Depot Canada —Parry Sound, ON
- De 18,50 $ à 19,50 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Compétences en communication
- Régimes de participation aux bénéfices
Pro Desk Sales Associate : Part Time (WOODSTOCK)
The Home Depot Canada —Woodstock, ON
- De 21,60 $ à 23,60 $ de l’heure
- Temps partiel
- Port de charges lourdes
- Vente
- Service à la clientèle
- Régimes de participation aux bénéfices
il y a 6 jours
Kitchen & Bath Sales Associate : Part Time (TRAFALGAR VILLAGE)
The Home Depot Canada —Oakville, ON
- De 18,85 $ à 19,85 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
il y a 7 jours
Merchandising Execution Associate Part-Time - 7102 Thunder Bay
The Home Depot Canada —Thunder Bay, ON
- De 18,60 $ à 20,10 $ de l’heure
- Temps partiel
- Marchandisage
- Diplôme d'études secondaires
- Déplacements à prévoir
- Heures d'arrivée et de départ flexibles
il y a 7 jours
Flooring Sales Associate Full Time - 7226 Parry Sound
The Home Depot Canada —Parry Sound, ON
- De 18,50 $ à 19,50 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Compétences en communication
- Régimes de participation aux bénéfices
il y a 4 jours
Plumbing/Electrical Sales Part Time- BRAMPTON E
The Home Depot Canada —Brampton, ON
- De 18,85 $ à 19,85 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
5 h
Plumbing & Electrical Sales Associate Full-Time - 7102 Thunder Bay
The Home Depot Canada —Thunder Bay, ON
- De 18,60 $ à 19,60 $ de l’heure
- Fins de semaine au besoin
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
23 h
Plumbing/Electrical Sales Part Time - CAMBRIDGE
The Home Depot Canada —Cambridge, ON
- De 18,60 $ à 19,60 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
il y a 1 jour
Flooring and Decor Sales Associate - Part Time (Gloucester)
The Home Depot Canada —Ottawa, ON
- De 18,85 $ à 19,85 $ de l’heure
- Temps partiel
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
il y a 1 jour
Millwork Sales Associate Full Time - 7236 Timmins
The Home Depot Canada —Timmins, ON
- De 18,60 $ à 19,60 $ de l’heure
- Fins de semaine au besoin
- Diplôme d'études secondaires
- Déplacements à prévoir
- Pas de déplacements
il y a 7 jours
Merchandising Associate - Part Time (Kanata)
The Home Depot Canada —Ottawa, ON
- De 18,85 $ à 20,35 $ de l’heure
- Temps partiel
- Marchandisage
- Diplôme d'études secondaires
- Déplacements à prévoir
- Heures d'arrivée et de départ flexibles
23 h

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Merchandising Associate Part Time (WHITBY)
The Home Depot Canada —Whitby, ON
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines.
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Customer Experience Manager - 4 month Contract Newmarket
The Home Depot Canada —Newmarket, ON
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store,…
De 46 400 $ à 52 300 $ par an

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : the home depot customer service (ontario)

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Customer Experience Manager - 4 month Contract Newmarket

The Home Depot Canada -
Newmarket, ON

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Détails du poste

Temps plein
De 46 400 $ à 52 300 $ par an

Profil recherché

Expérience en gestion
Service à la clientèle
Diplôme d'études secondaires
Expérience en supervision
Gestion de magasin
Sens de l'organisation
Leadership
Compétences en communication

Description complète du poste

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities:
Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies:

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills:

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports:

Store Manager

Travel Requirements:

No travel requirements for this role

Physical Requirements:

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

Highschool Diploma or Equivalent

Minimum Years of Work Experience:

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

At least one year of relevant work experience as a leader/supervisor

Certifications:

Other Requirements/Assets:

Must be able to work a flexible schedule.

The pay range for this position is between $46,400.00 - $52,300.00

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : the home depot customer service (ontario)

Découvrir les offres d'emploi dans d'autres lieux

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

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