Veterinary Receptionist (Full-Time)
Twin Lakes Veterinary Hospital – Orillia, ON
Twin Lakes Veterinary Hospital is hiring 3 full-time Veterinary Receptionists to join our fast-paced, high-volume team.
We are one of the largest and busiest veterinary hospitals in the Orillia area, known for delivering efficient, practical, and affordable care without compromising quality. Our team handles everything from routine wellness visits to urgent and critical cases during business hours.
About Our Hospital:
5 exam rooms
Fully equipped surgical suite
2 dental suites
Full-body and dental digital X-ray
High-volume workflow
Extended hours to better serve our community
Key Responsibilities:
Greet and assist clients in a professional, friendly, and efficient manner
Answer and manage a high volume of phone calls
Schedule appointments and coordinate patient flow
Maintain accurate medical records using clinic software
Communicate clearly with veterinarians and technicians
Handle payments and basic administrative tasks
What We’re Looking For:
Strong communication and interpersonal skills
Comfortable with computer use and typing (fast and accurate)
Ability to multitask and stay organized in a fast-paced environment
Confident working both independently and within a team
Professional, reliable, and detail-oriented
Previous veterinary or medical reception experience is an asset (but not required)
Comfortable handling emotionally sensitive situations with clients
Able to work 12 hrs shifts (some times longer depending on daily caseload)
What We Offer:
Medical benefits after 6 months.
Paid vacation
Uniform allowance
Generous pet care discount for staff after 3 months.
How to Apply:
If you are a motivated and compassionate individual who enjoys working with both people and animals, we’d love to hear from you.
Please send your resume to:
[email protected]
This role is best suited for individuals who enjoy a structured, fast-paced environment and take pride in efficiency, accuracy, and client communication.
Job Type: Full-time
Application question(s):
- Have you worked in a fast-paced environment where you handled multiple clients, phone calls, and tasks at the same time?
- How comfortable are you with computer use and typing?
- This role may require extended shifts (12-13 hours depending on caseload). Are you comfortable with this?
- In the past 6 months, how often have you missed work unexpectedly (not including pre-approved time off)?
- A client is upset at the front desk, the phone is ringing, and a coworker is asking you for help. What do you do ?
- Are you currently employed?
- If you are currently employed, where do you work and what is your current position? Short answer
- What is your highest completed level of education?
- Please list your education, including the school/program and year completed. Short answer
Example:
Orillia Secondary School – High School Diploma – 2021
Georgian College – Veterinary Assistant Program – 2023
- Why are you interested in leaving your current position (or why did you leave your most recent position)? Short answer
- How many employers have you worked for in the last 5 years? Please name them
- What hourly wage range are you seeking? Short answer
- Do you anticipate any regular scheduling restrictions that would affect your ability to work the hours required for this position?
No
Yes (please explain)
- What days and hours are you unavailable to work on a regular basis?
- Please confirm that you have reviewed the hospital working hours and understand the schedule expectations for this position.
Twin Lakes Veterinary Hospital is open Monday to Thursday 8:00 AM–8:00 PM, Friday 10:00 AM–10:00 PM, and Saturday 8:00 AM–2:00 PM. Receptionists usually work past closing time depending on caseload and patient/client needs. This may mean shifts ending around 9:00 PM Monday to Thursday, around 11:00 PM on Fridays, and around 3:00 PM on Saturdays.
Staff do not work 12-hour shifts every day, and they do not work every Saturday. However, applicants must be comfortable with rotating shifts, evenings, occasional Saturdays, and staying later when required.
Are you available and comfortable with this schedule?
Work Location: In person
