4 meilleures offres (animal shelter, ottawa, on) (à pourvoir)

Manager: Admissions & Rehoming
Ottawa Humane Society —Ottawa, ON
- De 77 788 $ à 87 602 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
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Customer Service Representative: Intake - Casual
Ottawa Humane Society —Ottawa, ON
- De 24,02 $ à 27,01 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Microsoft Office
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Talent Pool - Assistant Vet Tech - Ottawa Humane Society
Ottawa Humane Society —Ottawa, ON
- De 24,02 $ à 27,01 $ de l’heure
- Fins de semaine au besoin
- Anglais
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Talent Pool - Veterinary Technician - Ottawa Humane Society
Ottawa Humane Society —Ottawa, ON
- De 26,96 $ à 32,82 $ de l’heure
- Fins de semaine au besoin
- Anglais
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : animal shelter (ottawa, on)

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Manager: Admissions & Rehoming

Ottawa Humane Society -
Ottawa, ON

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Détails du poste

Temps plein
De 77 788 $ à 87 602 $ par an

Profil recherché

Service à la clientèle
Études postsecondaires
Anglais
Diplôme d'études secondaires
Bien-être animal
Leadership

Description complète du poste

Manager: Admissions and Rehoming leads a large, customer-focused department responsible for overseeing both the intake and successful adoption of animals. This role provides leadership and operational oversight to supervisors and frontline staff delivering essential animal welfare and community services, while ensuring a positive experience for adopters, pet owners, and community members.

The position requires a strong people leader who can effectively manage, coach, and develop teams in a fast-paced environment. The manager ensures consistent application of policies, procedures, and best practices when responding to complex and sensitive situations, while fostering a respectful, accountable, and service-focused culture.

This is a full-time, fully in-person role with work performed on site.

Job Purpose

Manager: Admissions and Rehoming is responsible for the effective and efficient operation of the Ottawa Humane Society (OHS) adoption centre and PAL (Pet Adoption Location), retail, admissions, and related programs.

Duties and Responsibilities

Develop, implement, manage, monitor, and evaluate all aspects of the OHS adoption centre, admissions department and pet adoption location program
Determine short- and long-term tactics and strategies to achieve department and organizational strategic goals
Oversee day to day operations of the OHS adoption centre, admissions department and pet adoption location program
Have a comprehensive knowledge of, and ensure adherence to, the Municipal Animal Shelter Services Agreement (MASSA)
Manage the Buddy and Belle Boutique retail operations
Ensure positive public relations and customer service practices
Develop and implement OHS marketing and promotional plans in collaboration with the communications department for OHS adoption services and programs
Be aware and make use of community resources
Develop and maintain excellent community partnerships
Prepare and deliver written and verbal presentations including media appearances
Develop, implement, evaluate and ensure adherence to standard operating procedures within assigned functional areas
Manage and coordinate department resources
Drive community vehicles as required to and from program locations
Develop, manage, and ensure adherence to department program budgets
Provide advice and assistance to other managers, directors, CEO, and OHS Board and committees as required
Be thoroughly familiar with and ensure adherence to pertinent legislation, regulations, contracts, guidelines, OHS mission, policies, procedures, plans and collective agreement
Maintain a comprehensive knowledge of best practices and trends in social, environmental and cultural issues relating to animal care and welfare and shelter best practices
Produce and maintain accurate reports, records, and files
Manage department administrative files and human resources documents and files
Participate in supervision, evaluation, training, and other meetings as required
Provide training, orientation and supervision for student, volunteer, and work placements as required
Lead and manage department staff including orientation, training, performance management, and daily supervision
Recruit, terminate and discipline staff in consultation with the Senior Manager: Operations and Manager: Human Resources
Be familiar with and ensure compliance with all health and safety policies and procedures
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Participate in public relations and promotional activities as required
May be require to assume some responsibilities of Senior Manager: Operations

Qualifications

Post-secondary school degree or diploma in a related field
A minimum of 2 years’ customer service experience
A minimum of 3 years’ staff management experience
Knowledge of, and experience with, animal health and welfare is preferred
Full professional proficiency in spoken and written English is required

Working Conditions/Physical Requirements

Employee may be required to work occasional evening, holiday and weekend shifts
Employee is required to be available to respond to after-hours emergencies
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely

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animal shelter emplois - ottawa, on

Manager: Admissions & Rehoming

Customer Service Representative: Intake - Casual

Talent Pool - Assistant Vet Tech - Ottawa Humane Society

Talent Pool - Veterinary Technician - Ottawa Humane Society

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : animal shelter (ottawa, on)

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