1 meilleure offre (claims representative, ottawa, on) (à pourvoir)

Bilingual Representative, Auto Claims (Auto Direct)
Definity Financial Corporation —Ottawa, ON
- De 45 000 $ à 82 100 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Bourses d'Études
- Congés payés

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative (French-Bilingual)
Browne Group Inc. —Aurora, ON
This role provides customer service to customers in Canada and the US, providing information on products, pricing, order entry, order status, shipping…
De 50 000 $ à 55 000 $ par an
Postuler rapidement
Bilingual Customer Support Representative (French and English) - 2 Years Min. Experience
Midland Power Inc. —North York, ON
Supporting through answering phone calls, emails, and responding to tickets through our systems. Assist with online part orders, by guiding/tracking and placing…
De 50 000 $ à 53 000 $ par an
Postuler rapidement
il y a 11 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : claims representative (ottawa, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Bilingual Representative, Auto Claims (Auto Direct)

Definity Financial Corporation -
Ottawa, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 45 000 $ à 82 100 $ par an

Profil recherché

Bilingue
Français
Service à la clientèle
Centre d'appels
Anglais
Diplôme d'études secondaires
Compétences en communication

Description complète du poste

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity:

Reporting to the Team Leader, the Claims Advisor is responsible for investigating and settling first-party automobile claims while delivering an exceptional customer experience.

What To Expect ?

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies

What You Bring?

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills
Full fluency in both French and English is required

***Our operating hours are between the hours of 8 am - 7 pm EST***

Salary Range: $45,000- $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

#IND1

Postuler dès maintenant

Affinez votre recherche

claims representative emplois - ottawa, on

Bilingual Representative, Auto Claims (Auto Direct)

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : claims representative (ottawa, on)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact