1 meilleure offre (junior helpdesk support, ottawa, on) (à pourvoir)

Specialist I, Customer Operations
Ricoh —Ottawa, ON
- Temps plein
- Microsoft Excel
- Gestion des stocks
- Compétences rédactionnelles

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Specialist I, Customer Operations

Ricoh -
Ottawa, ON

Postuler dès maintenant

Détails du poste

Temps plein

Profil recherché

Français
Microsoft Excel
Gestion des opérations
Gestion des stocks
Compétences rédactionnelles
Analyse d'affaires
Anglais
Soutien technique
Microsoft Office
Baccalauréat
Amélioration continue
Orientation axée sur le service à la clientèle
Contrats
Soutien à la clientèle
Collecte de données
Consultation auprès de la clientèle
Architecture de solutions
Procédures opératoires normalisées (PON)
Compétences en communication
Interaction avec les clients
Amélioration des processus opérationnels

Description complète du poste

Supervisor I, Customer Operations

Responsibilities:

Responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site, in accordance with Ricoh Managed Document Services delivery standards defined by RCL
Fleet optimization services/analysis and recommendations for technology utilization and Continuous Improvement throughout term of the agreement
Assist in the design and development of processes and procedures specific to support in the customer environment as well as creating the accompanying documentation
Assist in solution design and provide consultative input and analysis based on client "Best Practices" and standards (following standard operating procedures)
Fleet and services management: consumables, escalation support, asset reporting, Service Level Agreement compliance and standards management through device/asset reporting, data collection and validation vs. predetermined measures
Maintain customer satisfaction at agreed levels
Collect, analyze and report on KPI's as well as provide trend analysis with recommendations for operational improvements in the customer environment
Deliver agreed levels of service (as defined in customer SLA) and work closely with customer Help Desk to monitor and manage all service related issues and escalations
Consumables Inventory monitoring and management
Ensure a working knowledge of all Ricoh vertical solution, product and software offerings
Assist with quarterly account reviews as required

Education & Experience:

Minimum 2 years experience in an administrative role
Industry related training and recognized certifications
Post-secondary (undergraduate, tech degree, diploma or certificates)

Skills:

Must be able to communicate in French and English
Access to a vehicle is preferred for occasional client site meetings
Excellent communication skills with proven ability to conduct professional business communications
Proficient in MS Office applications with demonstrated Excel skills
Self directed with the ability to work independently
Present a professional image at all times to customers and vendors

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Specialist I, Customer Operations

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