6 meilleures offres (technical support analyst, ottawa, on) (à pourvoir)

ITSM Support Analyst
RJR Innovations —Ottawa, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Diplôme universitaire non requis
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Ottawa, ON
- De 73 500 $ à 122 500 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Informatique
- Affaires
- Assurance Dentaire
- Congés payés
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BILINGUAL SERVICE DESK ANALYST
Nova Networks Inc. —Ottawa, ON
- De 19 $ à 23 $ de l’heure
- Bilingue
- Anglais
Bilingual - Payment Operations Centre Analyst (Level II)
Payments Canada —Ottawa, ON
- De 63 000 $ à 105 000 $ par an
- Temporaire
- Travail hybride
- Bilingue
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
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Bilingual Senior Analyst, End User Computing (EUC) Support - Level 2
CMHC —Ottawa, ON
- De 73 555,31 $ à 91 944,14 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Informatique
- Anglais
Bilingual Service Desk Analyst (English/French)
Nova Networks —Ottawa, ON
- De 19 $ à 23 $ de l’heure
- Temps plein
- Bilingue
- Anglais
- En présentiel
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il y a 11 jours

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Help Desk Analyst
Adecco Canada —Ajax, ON
Diploma or degree in Computer Science, Information Technology, or related field. Handle incoming tickets and requests in a professional, customer-focused manner…
De 25 $ à 30 $ de l’heure
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il y a 1 jour
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.

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ITSM Support Analyst

RJR Innovations -
Ottawa, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 40 000 $ à 60 000 $ par an

Profil recherché

Bilingue
Service à la clientèle
Études postsecondaires
Support informatique
Sens de l'organisation
Compétences en communication

Description complète du poste

We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.

Previous support experience in a professional services environment would be an asset but not essential.

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma/certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;
Strong professional image.
Job Type: Full-time (Partial remote work)
Salary: $40,000.00 to $60,000.00 /year

Experience:

IT Support: 1 year (Preferred)

Please email your resume in .DOCX or .PDF format to [email protected]

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technical support analyst emplois - ottawa, on

ITSM Support Analyst

Bilingual RTR Payment Operations Center Analyst - Level 3

BILINGUAL SERVICE DESK ANALYST

Bilingual - Payment Operations Centre Analyst (Level II)

Bilingual Senior Analyst, End User Computing (EUC) Support - Level 2

Bilingual Service Desk Analyst (English/French)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support analyst (ottawa, on)

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Job Requirements, Essential

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