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Customer Support Administrator

Troy Life & Fire Safety Ltd. -
Owen Sound, ON

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Détails du poste

Temps plein

Profil recherché

Service à la clientèle
Études postsecondaires
Anglais
Expérience administrative
Baccalauréat
Affaires
Compétences en communication
Gestion du temps
Travail de bureau

Description complète du poste

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program!

*This posting is for a current vacancy*

Troy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist/Administrator to join our head office team in Owen Sound!

The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company.

Responsibilities:

Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay
Coordinate with project managers to verify order status, progress billing milestones, lead times, and back‑order updates, while assisting in resolving discrepancies, shortages, and returns
Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
Process change orders as required to initiate appropriate action
Work with Finance team to resolve issues that may arise
Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
Initiate procedures necessary to locate short or lost shipments
Produce packing slips and coordinate shipping arrangements
Initiate and process R.M.A.’s as required and handle warranty questions
Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
Manage backlog reports monthly with branch contacts
Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business
Other related duties as assigned

Qualifications:

3+ years' working experience in office administration
Experience in a project administration environment is considered an asset
Post-secondary education in Business Administration or a related field considered a strong asset
Well-developed interpersonal skills and the ability to problem solve
Strong oral and written communication skills
Previous customer service experience required
Accurate keyboarding skills are essential
Ability to assess accuracy and completeness of source documents and information
Demonstrated ability to adapt to change in processes and learn new product
Ability to multitask and strong time management skills

Why Work with Troy?

Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

#INDLP

Job Type: Full-time

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Wellness program

Education:

Bachelor's Degree (preferred)

Experience:

office administration: 3 years (preferred)
customer service: 3 years (preferred)

Language:

English (required)

Location:

Owen Sound, ON N4K 2H7 (preferred)

Work Location: In person

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