BANQUET CAPTAIN
Come work at an awe-inspiring Oceanside property overlooking the Salish Sea, surrounded by 22 acres of tranquil forest.
Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada.
Tigh-Na-Mara is a wonderful place to play and to work.
JOB SUMMARY
Reporting to the Banquet Manager, the Banquet Captain leads the banquet team in creating welcoming, well-executed experiences for Tigh-Na-Mara guests.
This hands-on leadership role provides direction and support to Team Members throughout set-up, service, and tear-down while coordinating with kitchen and event teams to keep service running smoothly.
The Banquet Captain also provides food and beverage service and helps ensure event spaces are organized, prepared, and maintained to a high standard.
WHAT TIGH-NA-MARA OFFERS YOU!
- Competitive wages and eligible Team Member benefits.
- Comprehensive training and development opportunities.
- Opportunities for internal growth and promotion.
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
- Access to resort amenities, including pool and fitness center.
- A supportive and inclusive work environment.
- The opportunity to work alongside an amazing team.
RESPONSIBILITIES
- Lead the banquet team during event set-up, service, and tear-down, assigning tasks and providing support throughout the event.
- Review event details and service requirements to ensure the team is prepared for each event.
- Provide clear direction and communicate event details, timing, and service expectations to Team Members.
- Deliver exceptional food and beverage service while ensuring service standards are consistently met.
- Coordinate with kitchen, event, and banquet teams to support seamless event execution.
- Monitor the flow and timing of service, adjusting priorities and providing support as needed.
- Respond promptly and professionally to guest requests and concerns, escalating matters when appropriate.
- Ensure banquet and service areas are clean, safe, organized, stocked, and ready for use.
- Help identify and communicate operational needs, service concerns, and relevant guest feedback to the Banquet Manager.
- Foster a positive, collaborative work environment while contributing to a welcoming and memorable guest experience.
QUALIFICATIONS
- Available to work a flexible full-time schedule, including days, evenings, weekends, holidays, and special events.
- Valid Serving It Right certification is required.
- Excellent communication, organizational, and multitasking skills.
- Detail-oriented, with a positive attitude that contributes to a healthy, friendly, and supportive workplace.
- Professional, approachable, and committed to providing exceptional guest service.
- Able to work efficiently, prioritize tasks, and remain organized in a fast-paced event environment.
- Reliable, flexible, and confident providing direction while working collaboratively as part of a team.
- Demonstrates sound judgment and the ability to respond calmly and professionally to changing event needs and guest requests.
- Able to stand for extended periods and safely lift, carry, and move trays, banquet supplies, and equipment as required.
- Previous banquet, restaurant, hospitality, or team leadership experience is considered an asset.
Pay Rate: $20.50 - $26.20 per hour plus gratuities
We offer competitive wages, opportunities for career growth, and a positive, inclusive, and sustainability-focused work environment.
If you have a passion for hospitality, take pride in creating exceptional guest experiences, and enjoy working in a fast-paced environment in a beautiful Oceanside setting, apply now to join our team as a Banquet Captain.
We kindly ask that all applications be submitted online, as we are unable to accept applications by phone or in person.
Pay: $20.50-$26.20 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Parksville, BC V9P 2E3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
